forward calls from an extension, across SCN to a hunt group?

[Z-man]

I am actually never tried this, but the scenario has come up. I have a customer with SCN and 7 locations. When one of the offices gets busy or needs to close temporarily, the forward the calls of their main line to one of the other offices main lines. This worked without a hitch until recently we had to make changes to the local service provider and move the SCN from the WAN port to the LAN port. Now we are having issues.


One thing I tried was instead of forwarding to an external number, I tried to forward the phone to one of the hunt groups of the other systems, but it didn't work. I wasnt sure if I needed to have "broadcast hunt group" checked in order for this to work. Obviously you can dial the hunt group, you just can't forward a call to it from another switch.

 

[sizbut]

Forget that, do you have still have basic extension to extension dialing between the two systems? Were the IP addresses used in the SCN trunks updated?

Stuck in a never ending cycle of file copying.

 

[_n3rdlinger_]

So, I ran into something similar not too long ago and it was a security setting on the SCN itself.

Unfortunately I'm no longer working with IPO so I don't have access to the software to tell you what it was, but it was a checkbox that was unchecked. I can't remember what side of the scn it was unchecked on, perhaps both?

 

[Z-man]

sizbut...

we did have to update the IP addresses used for the SCN trunks. We can still call from extension to extension.