Formatting IP Small Office Voice Expansion Card

[MyGutFeeling29]

I have a 64MB IP Small Office Voice Expansion Card which I need to default. Please can anybody help with this?

Thanks in advance

 

[tlpeter]

Do not Format it!!!!

There is a file called 00031001.clp which is the license file.
All other .clp files can be deleted.


BAZINGA!

I'm not insane, my mother had me tested!

 

[MyGutFeeling29]

Thanks tlpeter....

So how do you access the files on one of these little blighters?

Regards,

 

[amriddle01]

Just use a card reader

http://www.ipoffice.tel

 

[MyGutFeeling29]

Thanks for the feedback

I often do not think about the consequences of anything I do....

 

[MyGutFeeling29]

The reasoning behind my question, is that we have a customer who frequently cannot listen to new messages. The Monitor trace shows the following;

PRN: LVMAudioResponse::ChangeNode( ffd69500, 0)
PRN: MessagePlayNode::Begin: called
PRN: LVMAudioResponse::AddWAV: clip supplied via obj (addr): 0xffdb8b2c
PRN: LVMAudioResponse::RunNode: called
PRN: LVMAudioResponse::StartNextClip: called clip_obj: 0xffdb8b2c clipname: Helen Heath ( File 19529 )
PRN: LVMailFlashC:open: A:\lvmail\00019529.clp Open Failed
PRN: LVMailFlashC::ReadSector: File Open Failed (2)
LVMailFlashC:close: Warning - File 00000000 Not in List
PRN: LVMSoundPlayC::Restart: ERROR: "flash.ReadSector()" call failed: sector number: 1
PRN: LVMAudioResponse::StartNextClip: Failed to play sound-clip type: 0xeb (unsupported compression type)
PRN: LVMAudioResponse::StartNextClip: end of clip list
PRN: LVMAudioResponse::RunNode: ERROR - failed to open first sound-clip
PRN: LVMAudioResponse::EndPlay: set-up for next sound sequence FAILED
PRN: LVMailClient::Complete: called
PRN: LVMailClient::StopRASPort: called

Has anyone come across this before?

I often do not think about the consequences of anything I do....

 

[tlpeter]

It says wrong compression format.
The small office uses a G.729 format and the IP406 and IP500 use G.711
Do you have a small office or a 406/500?


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

he has a 401.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

That is a SOE, so G.729 is what it should be using

http://www.ipoffice.tel

 

[tlpeter]

Tom, how do you know that?

Try this.
Locate the 00031001.clp
Make a copy of it!!!!

Use the right version of manager and copy the folder LVMail on to the card so it will overwrite the current one.
Then copy back the 00031001.clp to where it was.

You will loose all messages and recordings but deal with it


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

because he's got two threads open

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[MyGutFeeling29]

Yes sorry, I added my problem to a new thread in case this one got missed. My bad.....

I often do not think about the consequences of anything I do....

 

[piethief]

Food for thought. I used the wrong format once, filled the card and couldn't do squat with it. Be careful. Different format equals different file sizes and then the card is worthless. Read the docs carefully, it is all there though.