Force on-net

[assist24]

thread1329-1632406

Hello,

I'm looking into capability to force on-net, but internal (same PBX), rather than to an external destination. The business uses hundreds of DDIs and non-geos, and staff don't always know which are ours and which aren't, so it's not unusual for calls to be placed to our own numbers as full PSTN calls. I want to intercept these and convert them to internal extensions.

Is this possible on 3300? I'm more used to doing this on Avaya CM.

R.

 

[kwbMitel]

It is very hard to be specific with the amount of information you've provided.

An internal number cannot be longer than 7 digits. Assuming that the numbers being dialled are longer than that, we must use ARS.

Once ARS is engaged we must select a trunk to dial on. The only recourse that I can think of is to loop back trunks to the originating system. This would be most simply done via IP Trunk Loopback (help files have details). This would require that your system have the networking option enabled.

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What's most important is that you realise ... There is no spoon.

 

[SXWizard]

This can be done using System Speed Call. You enter the external number (i.e. 91xxx.xxx.xxxx) as the Speed Call Number and the extension (xxxx) as the Number Dialed. The system will see this speed call before it looks at ARS and complete the call to the extension. Only issue is that there are only 2000 speed call entries.

 

[kwbMitel]

@ SXWizard - Have you tried to enter a speedcall that is greater than 7 digits?

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What's most important is that you realise ... There is no spoon.

 

[SXWizard]

Darn. I was using 8. Guess you will have to use ARs with MSDN loop back.

 

[boycey9]

Assuming your users are intelligent enough to use internal numbers for the local system you can just add a route for the first part of the DDI to go down the IP Trunk and delete the digits.

 

[kwbMitel]

@Boycey9 - The original post is pretty clear on the "intellegence" of dialling internal numbers on the local PBX.

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What's most important is that you realise ... There is no spoon.

 

[assist24]

yeah, couldn't rely on any kind of user interpretation. They could use the internal directory, but that's too much effort. It needs to be a solution that is entirely seamless to the user.

In fairness to them, it's a pretty complicated business, and even though I'm asking to force calls on-net (same PBX), the PBX has distributed gateways across sites, so they may well think the number belongs elsewhere and can only be called externally, when in fact it exists on the same PBX. Also there are loads of non-geos that users would have no idea how to dial any other way.

Really surprised there is no simple solution to this - I thought it was a pretty basic feature!

 

[DoubleUT]

This can be solved by ARS. You have a network of switches and therefore you can setup an IPtrunk connection to your self.
If any user dials 90123456xxxx you send this to the internal loop and strip 8 digits and the digits that are left will be processed by the system. Hope this is what you looking for.

 

[kwbMitel]

Ditto or is that Repost!

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What's most important is that you realise ... There is no spoon.