Just another problem:
We have a hotline handled with call work codes.
Agents have their buttons "work-code", type these one during the call. Works good.
Because of many forgotten "coded calls" I want to force the agents to dial a work code. Phone should wait until dialing this numbers. No call until done this!
Have the function "Forced Entry of Stroke Counts or Call Work Codes? y" active. But nothing: After the Call there is no quesiton for any codes.
What´s my mistake?
We have a hotline handled with call work codes.
Agents have their buttons "work-code", type these one during the call. Works good.
Because of many forgotten "coded calls" I want to force the agents to dial a work code. Phone should wait until dialing this numbers. No call until done this!
Have the function "Forced Entry of Stroke Counts or Call Work Codes? y" active. But nothing: After the Call there is no quesiton for any codes.
What´s my mistake?