FNE Service 00 dialing *17

[pyoung85]

Our client just brought to our attention that when using the FNE 00 he cannot dial *17 to access voicemail. If I use anything starting with *1 the short code does not work, but if i use any other short code, *34 for example and send it to Voicemail Collect it works. Logically I figured there is a conflict in the PBX but nothing starts with 1 or *1 (Extensions, groups, ARS, etc.). This is very strange and I'm wondering if *17 ever worked.

PBX is currently on 9.1.11 but I have the same issue with 9.1.7, 9.1.8 etc.

 

[intrigrant]

It works fine on 10.1 so upgrade is the advice as Avaya does not fix any issues on 9.1

 

[Pepp77]

Try using FNE31

| ACSS SME |

 

[pyoung85]

I get the same reaction with FNE 31

 

[rdoubrava]

This works on my 9.1.12 system.

 

[sizbut]

Without testing it, my suspicion would be on a blank mailbox password or a Vnnnn user Source Number entry that doesn't match the CLI of the phone from which you're dialing *17.

Stuck in a never ending cycle of file copying.