Flash CCR question 1

[ebcomm]

I have a Flash 2. I want to set up the CCR tree as follows.
Greeting...Home Menu(For Admin Press 1,For Sales Press 2 etc). When your press 1(for Admin) you are again given options Sally press 1 Joe press 2 Mary press 3. When you press 1 you are ringing Sally's extension and if she does not answer then you are directed to her MBox.
Is this possible on a Flash 2? Right now it is set up so that the Home Menu lists all 24 people in the Company. It would be advantageous to first select a department and then the person within that department instead of listing 24 choices after which most callers are annoyed.

 

[atcom]

Yes, you can do this without a problem. Just build the first dept. as path 1 and make it a menu type. Then build paths 11, 12, 13, 14 etc. as transfer points to the individual extensions. Continue the process for the rest of the depts.

 

[ebcomm]

I guess I am having trouble with interpetting the manual. It says 2 Trees,Home Menu 0(is this where I would list Departments as one of 8 paths?) Is Home Menu level 1 ? After you select the Dept. you said make it a menu type(is this level 2?). So Dept 1 is Admin. So next menu is dial 1 for Sally 2 for Joe and 3 for Mary? (The manual says each CCR tree can have to 8 paths per level). Are the next 8 paths on level 2 the 11,12,13 etc?
Also with regards to reaching the operator do I have to list this option other than in the Home Menu? Can you reach the operator by dialing 0 at any point? In the Home Menu should I add as choice 8 General mailbox?
Thanks for you help atcom.

 

[ebcomm]

I guess one thing I should let you know is that there are 6 Departments covering 24 stations. So If I list departments in the Home Menu and then make each point a path. When I reach the first department Admin, I have 3 extensions to cover(which would use 3 paths on evel 2 ?) That would only leave me 5 more paths to spread between all the other departments as transfer points? Or am I allowed 8 for each department?

 

[atcom]

You can have 8 options at each menu "level"

Path 0 is where the first recording resides. For example "press 1 for sales, 2 for service, or 3 for accounting."

Then create paths 1, 2, & 3 as menu types with recordings that say "Press 1 for Joe, 2 for Sally, or 3 for Bob"

finally create paths 11, 12, 13 as trasfer nodes which transfer calls to Joe, Sally, or Bob. (This would only be for menu 1)

You would also need to create paths 21, 22, 23, 31, 32, & 33 where the 20 something paths xfer to extensions in the "service" dept. and the 30 something paths xfer to the "accounting" dept.

Pressing '0' will route the caller to the operator at any point in the menu system.

 

[ebcomm]

Thanks atcom. This helps immensely.