Flash AA answering Trunk that is set to Ans:N

[djprice]

I have an older Modular ICS 4.0 system with FLASH system version 2.0.10.

The problem is that we have added an inbound trunk that is to be answered by a phone and not our Auto Attendant (AA).
I have the Line parameter in the FLASH set to ANS: No while the other lines are set to AA. Yet this new line is still being answered by the AA.

I have checked everything, but cannot explain this activity.

I rebooted the FLASH unit tonight thinking there was some programming problem there, but it did not correct the problem.

Any assitance would be greatly appreciated.

 

[djprice]

This morning I set all of the lines to ANS: N and the main line stopeed being picked up, BUT the suspect line STILL answered. Maybe I have a defective Flash unit?

To answer Norstarguy, none of the lines have a prime set assigned.

 

[jaxuser]

Let's go back to basics. Take line 28 out of hunt group and make it appear and ring on 1 set. If that works, go forward from there.

 

[djprice]

That really messed things up....

I called the number and it rang the prime line button, not the button it appears on and the phone rang constantly with no pause. The AA still answered the phone.

 

[Brutalis]

Have you checked the pin-out on the back of your trunk amphenol? Could be pairs out of order so you think you're using line 028 but it is actually another line?

 

[RikRodgers]

I'm sure you've checked this, but is your CO set to Private to: f985 dn?

 

[silver987]

Have you powered down the vm, then called to make sure it is not being answered by something else?

http://www.silverlakecom.com

 

[DigitelD]

silver987 has a good point. I have seen that before. We had a customer that when you would call you got a greeting. The problem was it wasn't the AA. The phone compay had mistakenly put on VM. It's worth looking at.

SHK Certified (School of Hard Knocks)

 

[Norstarguy]

I'm curious to know how when you pulled the line out of the hunt, and set it to appear and ring on a set how it rang on the "prime line" button when you stated just a couple of posts above that none of the lines had a prime set assigned??? And the line rang constantly with "no pause" when you'd stated several posts up it was only a single full ring before the AA answered the call??

Can you post your trunk config?

 

[cook1082]

Brutails mite have it for you, are the crossconnect off a pair.Or is the block punched down with the correct colors in line.

 

[djprice]

Thanks for all of the suggestions. I have checked the wiring and pulled each line off and tested.
As for the phone set (7310) programming:
Button Feature
------ ------------
1 Hunt 1 (707)
2 Speed dial
3 Conf/Trans
4 Pick-up
5 Last No.
6 Call Fwd
7 Outgoing
8 IC (ext 108)
9 IC (ext 108)
10 Handsfree

If I dial 707 from another phone the line rings on button 1 and can be asnswered no problem, or ring through to Voice mail. This proves that the phone setup is correct.
When I power off the Flash unit everything seems to work correctly.

 

[getsomesun1]

I am almost certain that you have that line assigned to one of the VM DN's. Check all DN's that are going to the FLash, Even the B Channel DN on the same port. I had the exact, I mean exact problem and found that someone had done a copy and it hit the VM DN's.
Good luck!