Am I blind or has the Flare communicator download disappeared from the Avaya support site? I was using the GA candidate client but it expired, and unfortunately I've been asked to demo the client. I thought I saw it a few weeks ago on the Avaya support site but I can't find it for the life of me now.
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Flare communicator download 1
- Thread starter biv343
- Start date
Shouldn't all 8.1 software be behind the firewall/SSO login and as such only accessible to a registered customer with IPOSS in place? I know when I go to download it I am prompted for my SSO login and then I must select the Sold To for one of our registered customers before I can actually download the software.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #4
I found a link on another post after digging further.
I downloaded it and it is expired as well.
I couldn't get video to work both ways reliably in the field trials, even between two PCs on the same VLAN, but never got a resolution to it. Oh well. The softphone worked better anyways.
Thanks for looking.
I downloaded it and it is expired as well.
I couldn't get video to work both ways reliably in the field trials, even between two PCs on the same VLAN, but never got a resolution to it. Oh well. The softphone worked better anyways.
Thanks for looking.
- Thread starter
- #6
Interesting I wonder if they've taken that road block away until IPOSS is released next week.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle, if i cannot download software anymore without a sold to of a customer then i will give a brief call to our account manager!
As a certified engineer i should always be able to download the software anytime i like to do so.
BAZINGA!
I'm not insane, my mother had me tested!
As a certified engineer i should always be able to download the software anytime i like to do so.
BAZINGA!
I'm not insane, my mother had me tested!
That is not how Avaya has presented this to us. Because there is absolutely no software support for any customer/business partner outside of the new IPOSS service offering Avaya is telling us that without IPOSS you have access to nothing from 8.1 and beyond. No upgrades, no patches, no bug fixes. This may be different outside of the US but here they have been very specific about the intent.
Keep in mind that we've all asked them to do this as an effort to eliminate the ability for those gray market resellers to obtain software and bug fixes. If you login to the Partner Portal under with your SSO login and do a search on IPOSS this seems to be confirmed by the documentation there as well.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Keep in mind that we've all asked them to do this as an effort to eliminate the ability for those gray market resellers to obtain software and bug fixes. If you login to the Partner Portal under with your SSO login and do a search on IPOSS this seems to be confirmed by the documentation there as well.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Overhere customers do not have a sold to number for the IPO.
We do have one so i hope for Avaya that this is enough.
If this is not enough then there will be some ass kicking
That software is behind SSO is OK but behind customer sold to is not a good idea to be honest.
BAZINGA!
I'm not insane, my mother had me tested!
We do have one so i hope for Avaya that this is enough.
If this is not enough then there will be some ass kicking
That software is behind SSO is OK but behind customer sold to is not a good idea to be honest.
BAZINGA!
I'm not insane, my mother had me tested!
amriddle01
Programmer
Indeed, we do not use "sold to" here for IP Office and nobody has mentioned we are going to from now on or even how it's done/works
We didn't have them in the US before 8.1 either. Now we are REQUIRED to pre-register IP Office customers and do a post-install registration using the web manager and the Global Registration Tool (GRT). The name itself would lead me to believe that this is intended to be a "global" requirement. The end result is that IP Office is sold almost "as-is" if you do not a) pre-register, b) post-register via web manager and c) sell IPOSS.
[ul]
[li]Patches move behind the firewall[/b][/li]
[li]IPOSS contract required for access to bug fixes & updates after warranty (Software warranty 3 months)[/li]
[li]Access to IP Office 8.1 software requires an SSO login[/li]
[li]Without IPOSS Customer warranty calls are redirected to the Partner[/li]
[li]During warranty when IPOSS is sold Avaya will support remotely and help identify if a replacement part is needed[/li]
[li]Without IPOSS coverage: Partner supplies replacement parts[/li]
[li]With IPOSS Coverage: Avaya ships needed parts per term of APR option[/li]
[/ul]
Is this not what you guys are getting over there?
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
[ul]
[li]Patches move behind the firewall[/b][/li]
[li]IPOSS contract required for access to bug fixes & updates after warranty (Software warranty 3 months)[/li]
[li]Access to IP Office 8.1 software requires an SSO login[/li]
[li]Without IPOSS Customer warranty calls are redirected to the Partner[/li]
[li]During warranty when IPOSS is sold Avaya will support remotely and help identify if a replacement part is needed[/li]
[li]Without IPOSS coverage: Partner supplies replacement parts[/li]
[li]With IPOSS Coverage: Avaya ships needed parts per term of APR option[/li]
[/ul]
Is this not what you guys are getting over there?
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Your list says it all:
Patches move behind the firewall
Which firewall???
IPOSS contract required for access to bug fixes & updates after warranty (Software warranty 3 months)
Now you need an upgrade license
Access to IP Office 8.1 software requires an SSO login
We already have access with SSO
Without IPOSS Customer warranty calls are redirected to the Partner
We are partner
During warranty when IPOSS is sold Avaya will support remotely and help identify if a replacement part is needed
That would be a nightmare, they cannot even solve easy proven bugs already
Without IPOSS coverage: Partner supplies replacement parts
That is what we do al the time
With IPOSS Coverage: Avaya ships needed parts per term of APR option
Now they do not even have a stock to supply the distributors
So in my opinion they try to kill there partners by being there competition ans supporting black market.
A customer can now buy stuff from the black market and then buy support from Avaya.
BAZINGA!
I'm not insane, my mother had me tested!
Patches move behind the firewall
Which firewall???
IPOSS contract required for access to bug fixes & updates after warranty (Software warranty 3 months)
Now you need an upgrade license
Access to IP Office 8.1 software requires an SSO login
We already have access with SSO
Without IPOSS Customer warranty calls are redirected to the Partner
We are partner
During warranty when IPOSS is sold Avaya will support remotely and help identify if a replacement part is needed
That would be a nightmare, they cannot even solve easy proven bugs already
Without IPOSS coverage: Partner supplies replacement parts
That is what we do al the time
With IPOSS Coverage: Avaya ships needed parts per term of APR option
Now they do not even have a stock to supply the distributors
So in my opinion they try to kill there partners by being there competition ans supporting black market.
A customer can now buy stuff from the black market and then buy support from Avaya.
BAZINGA!
I'm not insane, my mother had me tested!
amriddle01
Programmer
Nope, over here BP's don't even get an Avaya account manager....some selected BP's do but most don't and we deal almost entirely with Avaya through the disty's, there is virtually no direct communication with Avaya for BP's usually
amriddle01
Programmer
Does anyone else get the impression they are trying to "Scuttle the ship" with IP Office?
- Thread starter
- #17
What we've been told by our stocking distributor, and my understanding of IPOSS after suffering through a couple webinars, is that you get tech support and "updates" for the first 90 days with a new IPO 8.1 system. After that, you're on your own if you did not purchase support. With the IPOSS, we can go directly to Avaya for support without needing to go through the stocking distributor support first and have a block of dollars.
If you choose to not buy IPOSS, then that customer isn't entitled to any updates or fixes that come about should they need them.
This is very akin to the "PASS" services that Avaya requires for BCM. No PASS contract with Avaya means no support and no access to patches. That doesn't mean that an unscrupulous distributor can't go load patches or updates on a system that doesn't have support, it just means if you get caught you'd better be prepared to face whatever ramifications Avaya has in store for you.
At least the IPO is so reliable that updates really aren't needed (he says with a hit of sarcasm in his voice).
If you choose to not buy IPOSS, then that customer isn't entitled to any updates or fixes that come about should they need them.
This is very akin to the "PASS" services that Avaya requires for BCM. No PASS contract with Avaya means no support and no access to patches. That doesn't mean that an unscrupulous distributor can't go load patches or updates on a system that doesn't have support, it just means if you get caught you'd better be prepared to face whatever ramifications Avaya has in store for you.
At least the IPO is so reliable that updates really aren't needed (he says with a hit of sarcasm in his voice).
amriddle01
Programmer
Sounds just the same as it is now from our point of view tbh
If Avaya keeps doing this then they will loose bigtime.
Although i do not like Mitel they are way better at the moment.
There licensing is better, the stability is better, there remote worker is better, there virtual support is the best there is and i can keep going on.
The only advantages of the IPO is VMPro and the flexibility you have.
BAZINGA!
I'm not insane, my mother had me tested!
Although i do not like Mitel they are way better at the moment.
There licensing is better, the stability is better, there remote worker is better, there virtual support is the best there is and i can keep going on.
The only advantages of the IPO is VMPro and the flexibility you have.
BAZINGA!
I'm not insane, my mother had me tested!
By firewall they are referring to needing SSO and IPOSS to access/download.
Regarding upgrades you no longer need an upgrade license and we are told that there will no longer be options to purchase them. Rather they are part of IPOSS and any new versions are included in the offer at no additional charge.
Today we get warranty parts from Avaya. But without IPOSS we would have to buy them.
And regarding black market that wouldn't work. The system must be Pre and post registered and a valid serial number for every component is downloaded directly from the IP Office so gray market equipment would not be able to be post registered and as such IPOSS couldn't be attached.
The pricing is actually very attractive and the option to have Avaya provide all post sale support is great for us on those smaller (sub 10) sales is great. Even Avaya can handle button changes and password resets. For the larger sales they have a co-delivery option where we only escalate to them for bugs and we control tiers 1/2.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Regarding upgrades you no longer need an upgrade license and we are told that there will no longer be options to purchase them. Rather they are part of IPOSS and any new versions are included in the offer at no additional charge.
Today we get warranty parts from Avaya. But without IPOSS we would have to buy them.
And regarding black market that wouldn't work. The system must be Pre and post registered and a valid serial number for every component is downloaded directly from the IP Office so gray market equipment would not be able to be post registered and as such IPOSS couldn't be attached.
The pricing is actually very attractive and the option to have Avaya provide all post sale support is great for us on those smaller (sub 10) sales is great. Even Avaya can handle button changes and password resets. For the larger sales they have a co-delivery option where we only escalate to them for bugs and we control tiers 1/2.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
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