Feature search

[chkbrt]

I have a customer requesting a feature that was on their old pbx prior to the IPO. It was a simple notification to a caller that the party was busy. I am not clear if it then went to cover or call waiting. Can i acheive this with the IPO or is there a way to do this in VMPro. Thanks for any info..

 

[victor5908]

I believe you can do an Assisted Transfer in VM Pro.
Of course,VM would have to answer all calls.
Another option would be to send the incoming call route to a Queued Hunt Group and set q'ing at 1 call.
Probably the only way call 1 rings and call 2 lets the caller know they are q'ed.
Experiment and you'll probably get it.
I'm just guessing here.

 

[chkbrt]

Wow this would be a pain in the butt to set up. They want it for all exts. I could see this working but i dont think the feature would be worth the time. Thanks for the idea though.

 

[intrigrant]

You could do the following:
enable the VM for the user and do not set any divert.
The call will go to vm on no answer / busy
For each user you can setup a separate entry point in VM Pro, add a action wich checks the reason why thecaller entered the vm box of the user.
on the busy action you can connect a generic action telling the user is busy, please hold and do a blind transfer back to the user.
on the other actions you could transfer to operator and before that you could paly a message like "the user you called is not available bla bla..."

There is one drawback, this will work for external calls and internal calls.

Another option ( more work ) is to create a user shortcode.
Lets say the users tel num = 401, the user shortcode then is:
SC = #401
TN = N
Action = VoiceMail
LineID = 0
use the shortcode as the divert target when busy or when free and disable this for internal callers, make sure the vm is disabled for this user.
You still have to change the VM pro like i mentioned above.

 

[ronromano]

when you say caller, do you mean internal exteral or both? The big complaint I get is that there is no way to to let an internal caller know someone is on the phone with multiple call appearances. If 401 cal,ls 402 and 402 is on the phone, there is no way to know when you are using multiple call appearances. Other systems I have sold will send special ringback to the caller or show busy in the display of the caller.

Basically the problem is with multiple CAs you cant force a busy.

You probably could reduce the call appearances to one and fwd on busy to a shortcode to play a prompt to offer choices like leave mail hold and opertator but this would be a pain to set up if many users.

 

[big70]

You reduce the call appearances to two else they can,t transfer an call.
But in the source tab put in RESERVE_LAST_CA= then the second caller gets busy tone.



Greets Peter

 

[superikey]

create a shortcode to dial direct to users. if you dial a user direct and their phone rings instead of going hands free in on intercom, it means they are busy.

Say your Extension plan is 2xx

SC **2xx
TN 2N
Feat Dial Direct
LG 0

Now dial ** then any extn.

 

[ronromano]

Why does everybody stick the extra stars and stuff in the shortcodes. If your exts are 3 digit, make it something like 7xxx/N/Dial Direct/0 work just as good. Or put an Idial button on the phone. Problem is its a cumbersome way of seeing if someone is on the phone, and if the client doesn't want VA Intercom you're stuck. The screen should say something but still ring the target phone.

 

[intrigrant]

It may look cumbersome but some customers are like that and as they are the paying part of the deal then the least thing you can do is think of a solution and then cash your money.

 

[ronromano]

???? What intrigrant? I was saying **2xx was cumbersome and 7xxx was simpler, that's all. But either on is still cumbersome just to see if someone is on the phone. In a larger install, especially with multiple floors, it would be a big help to know if someonewas on the phone quick and easy. You should always find a solution that is simplest for the user execute, and in this situation the IPO isn't that simple. Why couldn't the IPO send back to the display of the caller "User X On Call" or something like that?

 

[kflounders]

The Nortel method was nice, you could see if they were on the phone and could also use ring back when free if they were. Avaya will say that is what PMPro is for, but I would still like it to be a PC-less option for users.

 

[chkbrt]

Big70 i think yours tested best with the customer. I did notice that it immediately goes to voicemail if apperance A is taken. This is much better than busy. Thanks