Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Feature error and call pilot not answering

Status
Not open for further replies.
AWHLLC

AWHLLC

Technical User
Jan 24, 2007
10
US
My Automatic attendant is not picking up. Also, when you try to check your messages you receive and "inactive feature" message. I have reset the power and nothing seems to get this up and running again. What do I have to do to fix this?? Thanks in advance.

AWHLLC
 
Sort by date Sort by votes
It is the Calllpilot 150 and yes there are lights. The message light is on.
 
Upvote 0 Downvote
Does it show in maint. under the ports as VM.or not avaliable.
 
Upvote 0 Downvote
Do you mean on the display? If so, it has MSG on it, nothing else.
 
Upvote 0 Downvote
Try this unplug the Callpilot. Disconnect the RJ-11 Plugs and plug in a T7316 or 7310 phone to those ports,let the phone come up.Then put it back into the CP and power it back up.
 
Upvote 0 Downvote
First I want to tell you how thankful I am for all your help. Now, I did what you said but when I plugged up the phone nothing happened.
 
Upvote 0 Downvote
Either the cord is bad, if not check the crossconnect to the port.
 
Upvote 0 Downvote
The cord to the phone is fine. What is the crossconnect? Also, how would I know if the power supply is bad?

I am an amateur when it comes to all this so I really appreciate all the help.
 
Upvote 0 Downvote
You know now that I think of it. There are other things connected to the power supply and they are working fine.
 
Upvote 0 Downvote
Are there suppose to be any light blinking on the actual Callpilot box? If so, there are none.
 
Upvote 0 Downvote
If you have lights the power supply should be good. There is a problem with older Call Pilot power supplys.
But if you connected a phone to the RJ-11's and you got nothing on the phone then there is a problem with the port or wiring.Crossconnect is the wire from the punch down (66 block/110) to the jack.
 
Upvote 0 Downvote
The lights are not lit on the Callpilot. To be sure, the RJ 11's are the 2 ports on the right side of the callpilot, right. If there is a problem with the power supply, how do I fix that?
 
Upvote 0 Downvote
There is a part number on the side of it .Google it .Alot of companys sell it.
 
Upvote 0 Downvote
Thanks guys so much for all your help. It looks like we just may need a new power supply. Thanks sooooo much!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

DTGMI
  • Locked
  • Question
Call Pilot CP600R Help
Replies
1
Views
137
ramsay
ramsay
Michael OConnor
  • Locked
  • Question
Norstar Phones and Call Pilot compatible with an Option 11?
Replies
2
Views
130
Michael OConnor
Michael OConnor
Maestro21
  • Locked
  • Question
call pilot ccr tree
Replies
2
Views
163
Maestro21
Maestro21
Mountainbear
  • Locked
  • Question
Call pilot - Power supply tolerance 3
Replies
4
Views
145
Mountainbear
Mountainbear
highgravity
  • Locked
  • Question
Can call center monitor call times by extension?
Replies
1
Views
124
curlycord
curlycord

Part and Inventory Search

Sponsor

Back
Top