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Feature error and call pilot not answering

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AWHLLC

AWHLLC

Technical User
Jan 24, 2007
10
US
My Automatic attendant is not picking up. Also, when you try to check your messages you receive and "inactive feature" message. I have reset the power and nothing seems to get this up and running again. What do I have to do to fix this?? Thanks in advance.

AWHLLC
 
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It is the Calllpilot 150 and yes there are lights. The message light is on.
 
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Does it show in maint. under the ports as VM.or not avaliable.
 
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Do you mean on the display? If so, it has MSG on it, nothing else.
 
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Try this unplug the Callpilot. Disconnect the RJ-11 Plugs and plug in a T7316 or 7310 phone to those ports,let the phone come up.Then put it back into the CP and power it back up.
 
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First I want to tell you how thankful I am for all your help. Now, I did what you said but when I plugged up the phone nothing happened.
 
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Either the cord is bad, if not check the crossconnect to the port.
 
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The cord to the phone is fine. What is the crossconnect? Also, how would I know if the power supply is bad?

I am an amateur when it comes to all this so I really appreciate all the help.
 
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You know now that I think of it. There are other things connected to the power supply and they are working fine.
 
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Are there suppose to be any light blinking on the actual Callpilot box? If so, there are none.
 
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If you have lights the power supply should be good. There is a problem with older Call Pilot power supplys.
But if you connected a phone to the RJ-11's and you got nothing on the phone then there is a problem with the port or wiring.Crossconnect is the wire from the punch down (66 block/110) to the jack.
 
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The lights are not lit on the Callpilot. To be sure, the RJ 11's are the 2 ports on the right side of the callpilot, right. If there is a problem with the power supply, how do I fix that?
 
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There is a part number on the side of it .Google it .Alot of companys sell it.
 
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Thanks guys so much for all your help. It looks like we just may need a new power supply. Thanks sooooo much!
 
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