silencerrazor
Technical User
Hi,
I'm having a problem with our fax. We used it like an agent. The scenario is, when someone from other country sends a fax, it will go to a hunt group and will be queued. But during our testing, we were able to receive a fax tone and connect to the fax, but when it started to send, we will can receive a report with this error "communication error". We already defined the pass-through setting in the codec. The fax has no problem because we were to send a fax but we didn't dialled the international number. Is there a solution for this? Thanks....
I'm having a problem with our fax. We used it like an agent. The scenario is, when someone from other country sends a fax, it will go to a hunt group and will be queued. But during our testing, we were able to receive a fax tone and connect to the fax, but when it started to send, we will can receive a report with this error "communication error". We already defined the pass-through setting in the codec. The fax has no problem because we were to send a fax but we didn't dialled the international number. Is there a solution for this? Thanks....