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Fax answering through AA and Home transfert node in a CCR

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Dec 22, 2006
56
CA
Hi,

I got a customer with a rather strange setup, I'm trying to give him the best config possible, but there seems to be limitations working against me, here's the deal:

Customer got a single POTS line with a second number ringing differently on the same pair (main number, full ring, 123-456-7890; second number, two short rings (somewhat like an internal call), 123-456-7891). He's already got his business cards made with the phone/fax numbers clearly identified as different so there is no way he'll change that. Point is, the same line is used for voice and fax, and of course, is in the phone system.

Gladly he uses an ata port for his fax so I was able to configure the "Fax answering" functionnality in the auto-attendant to detect and forward fax calls.

Here's where it gets funky... Customer WANTS/NEEDS the auto-attendant so he won't have to spend a few hundreds dollars on a switch (Ultracom100, NCI424, Ring commander, etc etc) for the fax, and also likes the auto-answer feature, giving him a publicity opportunity, as well as to NOT need any kind of external mailbox supplied by Telco.

So I set him up a standard auto-attendant with company greetings and custom greeting prompt. This way a voice call is detected and sent to ALL phones (3), and fax calls sent to fax ata port. So far so good. Thing is, the delay between the end of the custom greeting prompt and the transfert to attendant is too long for his taste (can't blame him, I think it's a little long too).

I have been suggested to replace the custom greeting prompt by a CCR tree with a "Home transfert node" to attendant extension rather than the traditional "home menu node". It does greatly reduce transfert delay, however, all fax calls are disconnected rather than forwarded to the fax ata port :S

Anyone ever run in this kind of situation? How did you solve the issue? Any trick I don't know about to reduce the transfert to attendant delay?
 
As far as I know, you must use a company greeting followed by either a custom greeting prompt, or a CCR tree/node. How can you use only a greeting with nothing else to route the caller?

Besides, there needs to be a sufficient delay between the call being answered and the system recognizing the fax tones...

Thanks for the help
 
This is why you should never put a fax line on your telephone system, it can become a head ache as ur finding out. I'm not sure who's ides that was but why can't you just take the fax number off the system and replace it with roll-over? In the long run that is the best thing to do.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
Well, that is a good idea when you have a sufficient call volume and use your phone a lot. Unfortunatley that is not the customer's situation... There is very few calls coming in and/or being made, as well as few faxes sent/received. Customer is not willing to pay for 2 lines with the current usage stats of one being almost overkill... I think we're getting off-topic here...

Anyone knows how to shorten the delay between the end of the greetings/CCR and transfert to attendant, leaving enough time for the AA to detect fax tones?

Thanks
 
Well i hear what your saying but now your going to be in this jam. There is now way to adjust that delay time, it's the way the system is manufactured to work and it cannot be adjusted.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
So I tought, and there seems to be a minor bug when using a Home transfert node in a CCR instead of a custom greeting prompt, causing fax calls to be disconnected rather than routed... That option (had it worked) would have been great...
 
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