Fast Busy During Transfer

[BuffaloBilly]

Hi group. I've recently been placed in charge of a Nortel CS1K (61) that is nearing the end of its life. All has been pretty well (if it works don't fix it!) so far and I'm happy to say that by 15+ years of managing an Avaya has done little to prepare me in this new endeavour! Recently I've been told that from time to time (1-2 times per week), a misbehaving/misconfigured set plays a fast-busy for an admin when she conferences in parties. She conferences in users a lot, probably does this 10-20 times/day without issue. Here is the scoop: a call will come in on one of the lines she covers, or her own line (er.. . DN) and they will ask to speak to someone internally or externally. She engages Conference (A06), contacts the other party, and presses Conference again. It is at that time when she will sometimes catch a fast busy. All the parties are there (caller, her, the person she called) + the fast busy. When she hangs up, the parties remain connected and the fast busy goes away. I managed to catch this while doing an enhanced trace on her terminal (004 0 03 03) but I cannot figure out where the fast busy is coming from. Her DN is 5252. The call comes from the 720 area code, and we're conferencing in the number ending in 964. Help!! Bill

.12:30:04 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP ACTIVE TN 004 0 03 03

ORIG TN 002 09 DID RMBR 0 9 INCOMING TRUNK CALL
TERM TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
DIAL DN 5252
MAIN_PM ESTD
TALKSLOT ORIG 10 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 2911


---- ISDN PRA CALL (ORIG) ----
CALL REF # = 6629
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 720xxx1731 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 5000 NUM_PLAN:E164 TON:SUBSCRIBER ESN:NXX
PDCA 1 PAD 0 6 PCML MU MU

KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 9 AO6 IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:16 30/12/2014
TN 004 0 03 03
KEY 9 AO6 ACTIVE TN 004 0 03 03

ORIG TN 004 0 03 03 KEY 9 AO6
TERM NONE
TDTN 16 SLOT 5 PTY SLOT 5
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 0 3211



KEY 0 SCR MARP TERMHOLD TN 004 0 03 03

ORIG TN 002 09 DID RMBR 0 9 INCOMING TRUNK CALL
TERM TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 10 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 2911


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 6629
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 720xxx1731 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 5000 NUM_PLAN:E164 TON:SUBSCRIBER ESN:NXX
PDCA 1 PAD 0 0 PCML MU MU

KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:18 30/12/2014
TN 004 0 03 03
KEY 9 AO6 ACTIVE TN 004 0 03 03

ORIG TN 004 0 03 03 KEY 9 AO6
TERM TN 018 19 DID RMBR 2 42 OUTGOING TRUNK CALL
DIAL DN 61xxxxx964
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 9 TERM 9
EES_DATA:
NONE
QUEU NONE
CALL ID 0 3211


AUX NARS



---- ISDN PRA CALL (TERM) ----
CALL REF # = 67
BEARER CAP = VOICE
HLC =
CALL STATE = 1 INIT
CALLING NO = 7xxxxx5252 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 61xxxxx964 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
PDCA 1 PAD 0 6 PCML MU MU

KEY 0 SCR MARP TERMHOLD TN 004 0 03 03

ORIG TN 002 09 DID RMBR 0 9 INCOMING TRUNK CALL
TERM TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 10 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 2911


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 6629
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 720xxx1731 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 5000 NUM_PLAN:E164 TON:SUBSCRIBER ESN:NXX
PDCA 1 PAD 0 0 PCML MU MU

KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:26 30/12/2014
TN 004 0 03 03
KEY 9 AO6 ACTIVE TN 004 0 03 03

ORIG TN 004 0 03 03 KEY 9 AO6
TERM TN 018 19 DID RMBR 2 42 OUTGOING TRUNK CALL
DIAL DN 916xxxxxx964
MAIN_PM ESTD
TALKSLOT ORIG 9 TERM 9
EES_DATA:
NONE
QUEU NONE
CALL ID 0 3211


---- ISDN PRA CALL (TERM) ----
CALL REF # = 67
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 7xxxxx5252 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 6xxxxxx964 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
PDCA 1 PAD 0 6 PCML MU MU

KEY 0 SCR MARP TERMHOLD TN 004 0 03 03

ORIG TN 002 09 DID RMBR 0 9 INCOMING TRUNK CALL
TERM TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 10 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 2911


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 6629
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 720xxx1731 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 5000 NUM_PLAN:E164 TON:SUBSCRIBER ESN:NXX
PDCA 1 PAD 0 0 PCML MU MU

KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:36 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP ACTIVE TN 004 0 03 03

ORIG CONF SERVICE 17 CONFEREE GRP 14
CALL ID 0 2911


ORIG 17 14 CONFEREE PORT 6
TERM TN 002 09 DID RMBR 0 9 INCOMING TRUNK CALL
MAIN_PM ESTD
TALKSLOT ORIG 6 TERM 10


ORIG 17 14 CONFEREE PORT 4
TERM TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
MAIN_PM ESTD
TALKSLOT ORIG 4 TERM 6


ORIG 17 14 CONFEREE PORT 2
TERM TN 018 19 DID RMBR 2 42 OUTGOING TRUNK CALL
MAIN_PM ESTD
TALKSLOT ORIG 2 TERM 10

KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 9 AO6 IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:46 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 9 AO6 IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:52 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP ACTIVE TN 004 0 03 03

ORIG TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
TERM NONE
TDTN 16 SLOT 11 PTY SLOT 11
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 0 597



KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 9 AO6 IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:52 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP ACTIVE TN 004 0 03 03

ORIG TN 004 0 03 03 KEY 0 SCR MARP CUST 0 DN 5252 TYPE 2616
TERM NONE
DIAL DN 5
MAIN_PM DIAL AUX_PM DNTRAN
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 0 597



KEY 1 SCR MARP IDLE
KEY 2 SCR IDLE
KEY 3 SCR IDLE
KEY 4 SCR IDLE
KEY 5 SCR MARP IDLE
KEY 6 VCC IDLE
KEY 7 NUL IDLE
KEY 8 DIG IDLE
KEY 9 AO6 IDLE
KEY 10 SSU IDLE
KEY 11 PRK IDLE
KEY 12 RNP IDLE
KEY 13 CFW IDLE
KEY 14 MWK IDLE
KEY 15 NUL IDLE
KEY 16 SCR IDLE
KEY 17 SCR IDLE
KEY 18 SCR IDLE
KEY 19 SCR IDLE
KEY 20 SCR IDLE
KEY 21 SCR IDLE
KEY 22 SCR IDLE
KEY 23 SCR IDLE
KEY 24 SCR IDLE
KEY 25 SCR IDLE
KEY 26 ADL IDLE
KEY 27 ADL IDLE
KEY 28 ADL IDLE
KEY 29 ADL IDLE
KEY 30 ADL IDLE
KEY 31 ADL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 SCR IDLE
KEY 37 SCR IDLE


.12:30:52 30/12/2014
TN 004 0 03 03
KEY 0 SCR MARP ACTIVE TN 004 0 03 03
INDIRECT MW_CALL
ORIGDN 5312........

 

[TimHooley]

Did you test the conference card to see if it is fully functional? LD 38: Conference Circuit Diagnostic.

 

[BuffaloBilly]

Thank Tim. I'll check that out and let you all know the results.. .
Bill

 

[BuffaloBilly]

Ok, here goes. First, I did a LD 22, CEQU. Here it is:

CEQU
MPED 8D
TERM
REMO
TERD
REMD
TERQ
REMQ
SUPL 004 020 N132 N136
SUPC
SUPF
XCT 000 016
TDS * 000 * 016
CONF * 001 * 017
MFSD * 000 * 016

DLOP NUM DCH FRM TMDI LCMT YALM TRSH
PRI 002 23 ESF NO B8S DG2 00
003 24 ESF NO B8S DG2 00
014 24 ESF NO B8S FDL 00
015 24 ESF NO B8S FDL 00
018 24 ESF NO B8S DG2 00
019 24 ESF NO B8S DG2 00
MISP
EXT0 3PE
CNI 009 000 000
EXT1 3PE
CNI 009 000 000
MCFN 509 MB

Next, I went into load 38 and did a STAT on 001 and 017 (are there any others?)


.stat 001

CNFC 00 DSBL 00 BUSY
CHAN 00 DSBL 00 BUSY
.stat 017

CNFC 00 DSBL 00 BUSY
CHAN 00 DSBL 01 BUSY

Ok, it looks like none are disabled. But I know sooner or later this admin is going to be calling me with the same issue. Do I disable, then enable these now? How do I do that? Will it help?

Thanks so far!
Bill

 

[KCFLHRC]

If you haven't already done so and she is the only one complaining, replace her phone. It could be something as simple as a sticky button causing this.

Here is the command for testing the conference loop in ld 38

CNFC loop Test conference loop.
Tests conference loop for channel, group and switching
faults.
Note: Both the conference loop and the adjacent TDS/MFS
loop must be enabled to run the conference test.

 

[BuffaloBilly]

Ok. Turns out she is not the only one complaining. It doesn't happen all the time but maybe 1-2 times per week. I checked conference loops 001 and 017 again and 017 seems to always show "CHAN 00 DSBL 01 BUSY" while loop 001 is not busy at all. Can I test this during the day?

 

[KCFLHRC]

The test will take the conference and tds loop out of service during the test.

 

[BuffaloBilly]

How long will the loop be out of service?

I can deal with 5-10 seconds no problem.. However if it's 5 minutes that will be a problem.

 

[KCFLHRC]

It really doesn't say in the book how long they will be out of service. I do remember the light on the card coming on during the test so that would indicate to me the pack was out of service during the test. I seriously doubt you have a card issue, I think it's either a bad set or cockpit error.

 

[BuffaloBilly]

Good morning group. I came in early this morning to STAT conference loop 017 and still saw that I had 1 busy. Who would be doing a conference at 7:45AM? So, I disabled (disl 017) it, enabled (enll 017) it, then tested (cnfc 017) it. The test only took 5 or so seconds and it came back OK. I then checked its status (stat 017) and lo and behold the channels came back "00 BUSY". I have a feeling that this channel or slot has been stuck for quite awhile, throwing up a fast busy sometimes for those that conference calls. I emailed the admin letting her know that her issue "may" be resolved and that I'd follow up sometime next week to confirm. I'll let you all know if this resolved my issue.
Bill

 

[KCFLHRC]

Very well could have been someone on hold listening to music is why you showed 1 busy.

 

[BuffaloBilly]

Good afternoon all. My issue is resolved. Disabling, then enabling the loop did the trick. Thanks all!
Bill