Fake external line to test contact center or auto attendant

[compufit]

Hi

Is it possible tot test our contact center setup through an internal line, without calling through an external ISDN-line?
Is it possible to set up a route so that by calling a digit (for instance 7) the system would act as if calling from the outside? For instance if we call 7 225 the system calls the callcenter?

We have 1 BCM 4.0 200 with a bri/st4 and a DSM16

Thanks
Youri

 

[TLDuk]

No but i find the best way to test them is from the BCM make an external call to you mobile for example then transfer the call to the skillset DN, and it will work like you call in directly


If its not broke tweak it..

 

[compufit]

Thanks for your answer.
I forgot to mention that the reason we don't test by calling externally is that the system is not connected to the provider. We cannot test on our telephone line because that line is public. We would have to wait untill late in the evening to be sure noone else is calling us.

 

[compufit]

We did something like this on a Nortel training, but I can't reproduce this the way I wrote it down. It's possible they also had a voip trunk.

The steps were the folowing:
- Routing, Dialing plan --> Add 001 --> Pool BlocA --> DN Public
- Destination codes --> 6 --> 001 --> All
- Line pools --> BlocA --> DN
- Resources, Telephony resources, Internal IP trunks, Routing table --> Add "Fake external" --> destination digits: 2
For instance: 6 2261 calls with a voip external line to 2261

I'm not sure I can use voip or use my own bcm as voip server.

 

[TLDuk]

Yes loop backs can only be done on Voip Trunk

If its not broke tweak it..

 

[compufit]

Would this be possible with our setup?
I have no idea if we can use the voip trunk or even if we have a voip trunk.