Failure to show line name for target lines.

[DigitelD]

The customer is an answering service. They have a frac-T1 on a BCM50. They have several DID's that ring in for their customers. We named these target lines their associated business name. When an incoming call rings in on a target line it does not show the target line name until you answer the call. Does anyone know a way to have the target line name appear when an incoming call rings in on it?

 

[DigitelD]

We did some more testing and found that if the phone is off hook it will show the line name for about 3 seconds. However, it will not show the line name when the phone is idle and a call comes in on a target line.

 

[endlesswinter]

what dose the display show on incomming call?

 

[DigitelD]

When the phone is idle it does not show anything but the time and date when a call rings in. They would like for it to show the target line name. When the phone is off-hook it does display the target line name for a few seconds.

 

[biv343]

Not sure of a way to accomplish that.

How many phones does the line ring on? A cheap, dirty way would be to remove the line assignment from the phone and let it prime to the set - you'd at least see "LineName to Prime". But, that would only work for one set.

If multiple phones need this, maybe assign each line to a it's own hunt group, assign the phones to the hunt group, and then name the hunt group. But, I don't recall right off hand if a ring only hunt group displays the hunt group name on an inbound call. It works with appear and ring, but that probably isn't an option either.

 

[DigitelD]

Thanks for your input. There are 5 phones that ring. This one may be a lost cause.

 

[jarodwinters]

Have you checked your settings on the phones to see if they are caller ID sets? If anything else, you can always program a button for f811 and that will show the caller id. just an extra step for the ans. serv.

 

[DigitelD]

Thanks for the info. That is what we have done. Even though it is another step it gives them the info they want.

 

[teleplop]

Make sure the sets are set up for auto caller ID and the target for that phone is set to caller ID yes

Teleplop