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Failed to create an empty document 5

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dougmis

MIS
Jun 28, 2005
7
US
Something happened over the weekend that is preventing me from accessing Arcserve. I'm running 11.1 build 3060. Everytime i try and open it up a screen pops up saying "Failed to create an empty document". I've never seen this before and I'm having trouble finding any info about this issue. Please help.
 
I figured out the fix for this. It's an issue with IE7. After uninstalling IE7 everything works fine.
 
Good tip vschumpy star for you.





When you are the IT director, it's your job to make sure the IT works. If it does work they know already and if it doesn't, they don't want to hear your pathetic excuses.
 
After installing IE7 I had many problems in my Arcserve 9 SP2. The message "Failed to create an empty document" was just one of them. One of the serious ones was that I could not perfom GFS-rotation backups any more. Removing IE7 solved everything.
Great thanks and a star to both dougmis and vschumpy who pointed me to a this solution.
 
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