EZ500 with sip trunks

[letman2]

We cut over to sip from pri's. Now our ez500 calls only work on incoming calls from Windstream. When we call from within the Avaya system the calls do not ring both the office phone and the cell phone.

 

[ZeroZeroOne]

EC500 will send the original Caller's ID to the mobile phone. However, many SIP trunks do not allow outbound calls with an ORIGINATING Caller ID that does not belong on that trunk, so the call is denied by the carrier. This is pretty normal for SIP trunks.

One thing you can try is on the Adaptation for the SBC is enter the circuit billing number into the Adaptation Data field for Outbound calls from SM to the SBC. You may need to contact your SIP provider, too, to make sure it all works correctly. The provider can tell you exactly which number to enter if you don't know the billing number.

 

[bignose21]

For us our SIP provider is connected via a Ribbon SBC, all we do for forwarding is in the SM we take the internal number from the history headers and create a Redirect Header using Regex Adaptation, provider accepts that and the originating external number is seen on the mobile.

 

[ZeroZeroOne]

OH. Sorry, I misread that.

For outbound calls from stations, you're not using the public-unknown-numbering table in CM but using a Regex Adaptation on the SBC?

When a station calls another station with EC500, does only the desk phone ring? Can you provide a list trace station xxx when station xxx is dialing another station with EC500 enabled? I'd like to see if there are any failures.