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EZ500 with sip trunks

letman2

Technical User
Mar 15, 2007
211
US
We cut over to sip from pri's. Now our ez500 calls only work on incoming calls from Windstream. When we call from within the Avaya system the calls do not ring both the office phone and the cell phone.
 
EC500 will send the original Caller's ID to the mobile phone. However, many SIP trunks do not allow outbound calls with an ORIGINATING Caller ID that does not belong on that trunk, so the call is denied by the carrier. This is pretty normal for SIP trunks.

One thing you can try is on the Adaptation for the SBC is enter the circuit billing number into the Adaptation Data field for Outbound calls from SM to the SBC. You may need to contact your SIP provider, too, to make sure it all works correctly. The provider can tell you exactly which number to enter if you don't know the billing number.
 

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