External loud phone ringer for digital phone

[hautmael]

I work in a loud and wet plant environment. We use 6408D+ model digital phones in our work area, but the ringer is not loud enough to be heard. Plus when NEMA cabinet door is closed it can't be heard even when standing next to the box. We recently purchased a phone ringer (Wheelock UTA-1) in hopes of using it with our digital phone system. When it was installed we were told by the contractor doing the work that it wouldn't work with our phone system due to the constant line voltage, evidently to trigger the ringer it requires an analog signal with a voltage spike.

So we wired a new analog line to the ringer and gave it an extension. We can make the loud ringer box ring correctly when we dial it's new analog extension. But the operators in that area need a digital phone with the message waiting LED and buttons for quick dialing. At this point I'm beyond my technical capability so have contacted our 3rd part telephony support. They say that they can create a bridged call appearance but only if both extensions are analog or both are digital. They are unable to come up with any other options that will trigger the loud ringer on the analog extension when the primary digital extension is dialed. Can anyone provide some direction or recommendations on how to achieve this?

 

[4merAvaya]

On the Analog station form, there is a field 'Line Appearance'. Change that to 'brdg-appr' use Button 1 and the extension of the digital set.

Kevin

 

[1a22ip]

What I have done was to put the called extension and the External ringer in a coverage answer group. Therefore the Bells go off with the extension. Example Extension XXXX is dialed the is the extension of the coverage answer group. The members of this group is the extension of the physical set and the analog extension of the ringer. If you have 2 ringers all go off.

Old phone guy
Thanks
ED

1a2 to ip I seen it all

 

[1a22ip]

Just thought of another thing. You may want to look into a strobe light. Also in the coverage answer group. Along with the bells lights start flashing might do the trick.


Thanks
ED

1a2 to ip I seen it all

 

[hautmael]

Thanks for the input, when I'm back onsite on Mon I will give the suggestions a try. Will post back the results as well. I will start with the brdg-appr on the analog line. I'm pretty sure the tech said that it couldn't be done, but I'll log in and give it a check for myself. I know we've had that done before, and I think I even have a couple of digital phones that are setup this way. I'll see if I can figure that out by comparing the pairs that are setup this way, and some digital extension that are not. If I can't get that to work with the analog extension then I'll try the coverage answer group.

I'm not very familiar with this coverage answer groups so I'll have to do some research on setup. But wanted to confirm in general terms how that would work. So their normal extension, which is a digital line, is how people would normally call them. But if the analog extension (the ringer) AND their digital extension are part of the same answer group then both will ring simultaneously when their digital extension is dialed, right? So when they answer they'll just pick up their digital extension, which will stop the ring on the analog extension and loud ringer. If I have any of that wrong please let me know.

We looked into the strobe as well, but since the operators in that area may be away from the visual zone of the ringer, we figured the audible cue would be more likely to get their attention than a visual one. Thanks again for the suggestions.

 

[montyzummer]

with the coverage answer group you can have upto 8 phones ring at once , the only problem i can see with this is that you will need to create a virtual station and assign that station the current digital extension number , then create a cover path then create a cover answer group( you actually are best doing it back to front) so cover answer group with your new digital extension number and bell , cover path pointed to the coverage answer group at point 1 , select yes for all cover options , then create the virtual extension with the number that was assigned to the digital set , assign the cover path you just created to the virtual extension and all will work, but after explaining all that my money is still on the bridged appearance that tier3 advises its just a slicker way of doing it.

You can also (if there is local power near the phone) purchase ring units that actually attach a ring sensor to the handset so when the device rings it triggers a loud bell and in built strobe , have a look at the below link the actual handset does not plug into anything on the bell , the bell has a pad that as stated detects ring and flashes and hollars.

http://compare.ebay.co.uk/like/3906...&ff3=1&ff11=ICEP3.0.0&ff12=67&ff13=80&ff14=63

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[hautmael]

Thanks for the tips. My 3rd party support tech was able to get it working. I went in to poke around and see if I could figure out how it was done so I could post back, and possibly help someone else out in the future. Here's what I found.

Looks like they created a new Coverage Path (#8) that terminates at point 1 to my analog extension where my ringer is connected.

My digital extension is setup with the Coverage Path 1 set to 8. The 2nd page of the digital extension configuration screen has Bridged Call Alerting set to Y.

On the analog ringer that extension configuration screen shows the Tests is set to Y (not sure if that's relevant, just different than my other analog extensions). On the 2nd page Bridged Call Alerting is set to Y. On the 3rd page the Line Appearance is set to brdg-appr, and Btn 1 is set to the extension of my digital phone.

Not 100% clear to me, but it looks like they were able to make the bridged call appearance work between the digital and analog extensions after all. Appreciate everyone's input and help. If anyone wants to see any other specific details let me know and I can upload some screenshots or PDF printouts on the ASA GEDI.

 

[hunterrob]

This does not work, i got cannot remove call appearance