Hello all,
As the saying goes, long time lurker first time poster.
I’ve got a small remote office that has an analog line that I want to forward to a phone at my main office. That part is working fine. Got the *72 setup on that phone and it rolls to the correct extension and rings just fine.
The problem I have is after six rings, when it tries to pass a un-answered call over into Call Pilot into voice mail. When this happens, I get a message that the whole # 859-792-3636 does not subscribe to this service and will be passed on to an attendant.
I have gone into Call Pilot and under the ‘Extension DN2’ and tried adding both the whole number 8597923636 and 3636 to the extension (which in this case is x6236), which from what I find should forward any calls into Call Pilot into the mail box x6236 – but it is not working.
One other thing, probably not related but I did notice on the 3904 phone when a forwarded call would come in is that this is how it would read on the 3904 display.
01424 8597923636 “CFWD”
My guess is that the issue might be in Call Pilot more than the Meridian on the hand off, but I’m not sure where to look next or what setting to check.
Any ideas are appreciated.
Thanks,
Earl
As the saying goes, long time lurker first time poster.
I’ve got a small remote office that has an analog line that I want to forward to a phone at my main office. That part is working fine. Got the *72 setup on that phone and it rolls to the correct extension and rings just fine.
The problem I have is after six rings, when it tries to pass a un-answered call over into Call Pilot into voice mail. When this happens, I get a message that the whole # 859-792-3636 does not subscribe to this service and will be passed on to an attendant.
I have gone into Call Pilot and under the ‘Extension DN2’ and tried adding both the whole number 8597923636 and 3636 to the extension (which in this case is x6236), which from what I find should forward any calls into Call Pilot into the mail box x6236 – but it is not working.
One other thing, probably not related but I did notice on the 3904 phone when a forwarded call would come in is that this is how it would read on the 3904 display.
01424 8597923636 “CFWD”
My guess is that the issue might be in Call Pilot more than the Meridian on the hand off, but I’m not sure where to look next or what setting to check.
Any ideas are appreciated.
Thanks,
Earl