Is their a straight forward way to accomplish a blind external call transfer on a CICS and Call Pilot 100 rel 3?
Heres what I'm trying to do for my client.
External User calls into AA >> They hear a greeting indicating, "if this is an emergency please stay on the line, all other calls please press 1. If user stays on line, call is transferred externally to a toll free #(24 hour answering service). If they press 1, call routes to CCR menu. Fine.
I am accomplished the blind external transfer part, by using the touchtone gate routing the call to an extension (or a phone currently not in use), which is FNA, and FNB (after 2 rings, lowest setting) to a route dest code, with the route set to call the toll free number.
This worked for a month until yesturday, (calls stopped blind transfering externally from the dummy phone). Unable to find what the hell got changed (no one else programs the CICS but me). I unplugged/replugged the "dummy phone" , then rebuilt most of the setup, and alas it started working again.
I'm basically looking for a way to not use that dummy phone to blind xfer that call externally. Also I noticed in the docs, external call forward is available with the networking package and bri lines, if we purchased this package, will ECF also be available for regular CO/POTS lines? (I'm Thinking this would bypass the 2 rings (FNA, FNB) on that dummy phone, before the transfer). For some reason call forward all calls does not work with route destination codes.
Mucho thanx in advance for any help in this area.
Heres what I'm trying to do for my client.
External User calls into AA >> They hear a greeting indicating, "if this is an emergency please stay on the line, all other calls please press 1. If user stays on line, call is transferred externally to a toll free #(24 hour answering service). If they press 1, call routes to CCR menu. Fine.
I am accomplished the blind external transfer part, by using the touchtone gate routing the call to an extension (or a phone currently not in use), which is FNA, and FNB (after 2 rings, lowest setting) to a route dest code, with the route set to call the toll free number.
This worked for a month until yesturday, (calls stopped blind transfering externally from the dummy phone). Unable to find what the hell got changed (no one else programs the CICS but me). I unplugged/replugged the "dummy phone" , then rebuilt most of the setup, and alas it started working again.
I'm basically looking for a way to not use that dummy phone to blind xfer that call externally. Also I noticed in the docs, external call forward is available with the networking package and bri lines, if we purchased this package, will ECF also be available for regular CO/POTS lines? (I'm Thinking this would bypass the 2 rings (FNA, FNB) on that dummy phone, before the transfer). For some reason call forward all calls does not work with route destination codes.
Mucho thanx in advance for any help in this area.