External Call Forward on Call Pilot 100 2

[nortek]

Can anyone give me some instruction or any hidden tips to get this working. I need to set up in CCR so that when the caller presses a certain key they are forwarded out to a toll free number. I tried to set it up but everytime I checked it the call pilot would say that the routing wasn't correct to complete the call. I picked "ext", I tried both route and pool for the out dial option and put the 800 number in. I checked the routing to make sure I was using the correct line pool. I verified that the voicemail ports weren't restricted. I tried putting a # in front of the number. Still I couldn't get it to work. When I tried using the route option, it would dial the number but I never heard dialtone, it waited about 6 secs and then disconnected. ANY HELP IS APPRECIATED!!
Thanks

 

[Roldan]

Do you have routing setup in the KSU or are you using Line Pool codes? Did you try inputing a "9" before the the toll free number, and have you tried it without the "9"?

Louie Roldan

http://www.4vertex.com

 

[nortek]

Routing is set up in the KSU. They dial 9 for all calls. There are also 2 line pools "A" access is 812 and "B" access is 813. Why these numbers were used I don't know. I used the "route" option and put the 9 in front of the number but I got the numbered dialed (I could hear it) but then I got a disconnect. When I used the "pool" option I got the same thing either way (with or without the 9). The message was "The routing isn't correct to complete the call" or something close to that.

 

[Crowtalks]

Try checking your dialing translation tables to make sure your routing isn't playing games in there. You might try inserting a 'D' first to wait for dialtone (If you receive DT before you call out. Or you might want to insert a * just give a pause first.

 

[nortek]

I tried the "D" but still didn't hear dialtone. I'll try the "*". Thanks.

 

[senk1s]

what version of norstar?
what type of lines? do they have DS configured?

 

[nortek]

6.1 on the KSU and I didn't catch the CP100. I think it was 1.5 something. They are using 8 channels on the T-1 card and 8 lines on 8 LS/DS ports. DS is programmed. I tried 12 different combinations in CCR and even tried using a line to call out on with an appearance on a phone so I could monitor it. What I could tell is that the CP100 was opening up the line to make the call but never completing it. That's when I got the roouting message. I ended up putting a phone in the phone room, externally call forwarding it to the toll free number and pointing the option in CCR to the extension. This will work temp. but I need to figure out this CP problem.

 

[rconn]

Do the incoming lines have the link/transfer feature provided by the CO? All the incoming lines would need this feature to use the # to transfer.

All the incoming lines need to be supervised before a transfer will complete using another line out to link a call.

Rob

 

[fitzy3030]

set external transfer to a particular line, then monitor that line with your test set and hear whats goin on.