extension is called from external number the main attendant phone and the extension phone rings 2

[jdys]

Okay I have a conundrum whenever someone outside our organization call a particular number in our office both the attendant and the extension number rings.
At first I thought it was being forwarded but even if I un-forward calls by hitting feature # 4 it still rings on both phone.
I then thought maybe the voice mail is full so I delete the vm and reactivate it. It still rings on both phone. Please help

 

[snowman50]

Maybe it’s ringing the huntgroup.

Go in to the Ipo Manager programme and remove the 2nd extension from the huntgroup

 

[joe2938]

Start at the incoming call route associated with that telephone number, then look at dest tab.

 

[phonebusters]

What kind of trunking are you using,POTS lines or DID's?

 

[jdys]

@snowman50 I thought of that unfortunately it's not when I checked

 

[jdys]

@joe2938 can I do that using the phone to look at the call route

 

[jdys]

@phonebuster
Pots

 

[phonebusters]

I would check some of these settings.
1.Lines> Select Line> Incoming Group ID- Determine which incoming call route to look at
2.Incoming Call Route> Route# for the lines Incoming Group ID > Destination- Determines where that line rings to. Check for duplicate routes with different destinations.
3.Users> Buttons- Check for Line App. buttons with immediate ring or cover keys for other users.