Extension going to voicemail after 5:00 PM

[kbryii]

I have a user that reports that when his extension is called after 5:00 PM it automatically forwards to voicemail. This is the only extension that reports this. Where can I look to disable this or see what is causing it?

Kbryii
Alcatel-Lucent Certified Field Expert

 

[curlycord]

Calls from AA or from another set or calling a direct line?
Forwards to his mailbox, AA or other?

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[norstarboy125]

If you're on site change the system time to 5 and then call the extension. I'm banking on some sort of user error/misuse.

Jeremy J. Carter
Charm City Communications
Avaya/Nortel
Sales. Service. Installation

http://www.charmcitycommunications.com

 

[curlycord]

Well I was thinking about F984 but was assuming the user is the one complaining or is it somebody else complaining?
F984 is designed to forward your set to voice mail so often people will use that when they leave the office.




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[exsmogger]

Perhaps this is an extension that is in a ringing group that is activated when the night service starts at 5pm. Either extend its call forward-no rings interval, or disable call forward.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[kbryii]

@curlycord according to customer it is only when DID is called. Not internal.

Kbryii
Alcatel-Lucent Certified Field Expert

 

[fonegal]

go to his target line # in the AA and set his answer to none and now incoming calls will go to his voicemail box after the forward no answer kicks in.

 

[cook1082]

Night service has this line in it. It has to be moved to a different ring group. Sounds like the ringing service is set to AUTO.

 

[joelunchpail]

check the DID target line prime dn it should match his local