Ext, answer before AA answers

[firefoxfire]

MICS 7.0:

I have 4 line and 5 sets with their own private MB. All sets ring for all lines but then the AA answers after a delayed 6 rings. The sets are programmed to ring after 3 rings. The sets are programmed for RING ONLY for L1-L4.

The sets personal VM message is answering the calls. I had wanted the callers to hear the AA first then be transferred to an ext. and if no answer they would hear the personal greeting.

Anyway to do this?

 

[curlycord]

Set Vmail/AA/Lines to answer before Sets/Capabilties/FNA.
Average settings based on everyone is reception:
-AA/lines 4 rings
-Set/XXX/Cap/FNA/6 rings





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curlycord

http://www.curlycord.com

 

[firefoxfire]

the problem we're going to have is that ounce call is answered and transferred to an extension 6 rings is too long for the individual extensions personal greeting to answer.

 

[SYQUEST]

That is the way its works with that configuration. Why do you want the lines to ring on all the phones, if the AA is going to answer anyway? Maybe you should review the system logic and functionality with your client, so they have an understanding too...

....JIM....

 

[firefoxfire]

this is a very busy freight company and there are 8 people in the office. when the phone rings they want any available person to answer and the AA to cover answering if they are all busy.

The problem with having their ext. answer after 6 rings is that that is to long and the callers will complain.

 

[PhoneTech9774]

You could change the configuration of the system. Instead of L1-L4 ringing on all phones you could use a external bell for incoming calls (night bell). If everyone is in an area that could hear the bell your AA could answer after 6 rings but the phones could be FNA after 3 rings.

 

[curlycord]

Use Hunt Groups then.

De-program all lines from sets
Add lines and exts to a Huntgroup
Assign the hunt group key to the sets.
AA=4 rings
FNA= 3 or 4 rings

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curlycord

http://www.curlycord.com

 

[firefoxfire]

They have two 4 line telephone company hunt groups with two different telephone number. One is the shipping department and one is the storage department.

I have the two groups set with a distinctive ring tone so they know how to answer.

Using to HG's would work but I thought that I would only get a single button on the set for each HG. They are very busy and sometimes a single employee is answering two or more calls at a time. Can a GH use more than 1 button. For example could I assign HG-1 and HG-2 two buttons each on each set?

 

[curlycord]

Yes!

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curlycord

http://www.curlycord.com

 

[curlycord]

Also HG`s have distinct rings so you can keep it they way they are used to.

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curlycord

http://www.curlycord.com

 

[firefoxfire]

how would I be able to allthem to answer more than 1 call at each telephone set if there is only 1 button for each group at each telephone

 

[SYQUEST]

I believe curlycord said you can add multiple HG buttons for each group. So if you want to mirror the lines, put as many HG buttons as lines on each set.

....JIM....

 

[firefoxfire]

I understand. I'm not sure what procedure I use in programming to add multiple hunt group buttons.

 

[allworxguy]

you don't need (and you can't add) multiple buttons for one hunt group. The voice path is the I/C button. so you can have as many calls as I/C's on the phone.

Marv

http://www.telemarv.ca

 

[firefoxfire]

so are you saying that I create multiple hunt group and assign these multiple hunt group with the same exact lines to each 1 of the sets for example hunt group 701, 702, 703, etc. all with the same line numbers? Is that correct?


Assign distinctive ringing to each 1 of those hunt group to discern the 2 separate telephone company hunt group?

 

[firefoxfire]

just to clarify for example I assign lines 1 thru 2 both hunt group 701 and 702? then assign group 701 and 702 each set?


then assign the next for lines to hunt group 703 and 704 and assgn those to hunt groups to each set is that correct?

 

[firefoxfire]

1 of the button says incoming only.

 

[curlycord]

If you have to groups of rollover lines then you create 2 hunt groups.
Half your lines in each group.



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curlycord

http://www.curlycord.com

 

[curlycord]

Program at least 2 Intercom keys, they calls come in on those per Marv.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[firefoxfire]

Ok i am here now and I am getting an understanding. If I program APPEAR & RING then they will be assigned a separate button but which is why I saw INCOMING ONLY on a button. Now if I program RING ONLY then it routes to the I/C lines. I have set up a total of 3 I/C lines on each set.

I have assigned L1-L4 to HG601 and L31-L34 to HG602. Works great however only one call at a time per HG is showing on the set. When I place a call on HG1 it rings on I/C-1 I place that call on hold then place another call on HG1 the call will not ring on I/C-2 but that call will not ring on I/C-2 on that set it will only ring on all the other sets.

I thought someone posted that the I/C is the pathway and depending on the number of I/C's assigned to a set determines the total number of calls a set can handle.

Is there something I have programmed wrong?