experiencing an issue with SIP extensions on our Unify Openscape 4000 V8 server 1

[bk Patel]

Dear Expert's,

I am experiencing an issue with SIP extensions on our Unify Openscape 4000 V8 server. Despite the server and SIP IP extensions being registered correctly, the SIP phones are not functioning properly. The HFA IP phones connected to the same server and STMiX card are working fine, which indicates the problem is isolated to the SIP extensions.

Details:
- Server: Unify Openscape 4000 V8
- Issue: SIP extensions not working, but HFA IP phones are functioning correctly
- STMiX card: Same card used for both SIP and HFA IP phones
- Status: SIP IP extensions show as registered both on the server and on the phones

Steps Taken So Far:
1. Verified that the SIP extensions are correctly registered on the server.
2. Confirmed that the SIP phones show registration as "OK" on their displays.
3. Checked the STMiX card settings and configurations.

Could you please provide guidance on troubleshooting this issue further? Are there any specific logs or settings I should examine to diagnose why the SIP phones are not working while the HFA phones are?
related programing example.

Thank you for your assistance.

Best regards,
bhavesh

 

[sbcsu]

CHANGE-ZAND:OPTLOAD;

 

[bk Patel]

Dear TechnicalUser,

I hope this email finds you well.

I am writing to seek assistance regarding an issue I encountered with the SBCSU programming on 9th July 2024. The command "CHANGE-ZAND:OPTLOAD;" did not execute as expected and the sip ext is not working.

Could you please provide guidance on troubleshooting this issue or any necessary steps to resolve it? Any additional insights or alternative commands that could be tried would be greatly appreciated.

if posible give step by step required amo with details .

Thank you for your assistance.

 

[sbcsu]

Can you REG-ZAND;
and see if the command
CHA-ZAND:OPTLOAD;
is there or not

 

[bk Patel]

yes it is thare.

 

[bk Patel]

REG-ZAND;
H500: AMO ZAND STARTED
CHA-ZAND:ALLDATA,PICKUP,NO,
TA,
NO,NO,
TA,
NO,RA,TONE,10,NO,YES,
DDMM,0,NO,1,,
80,100,NO,
NO,1,NO,0,5,
NO,,
MODE1,,NO,NO,NO,
YES,
NO,YES,NO,NO,NO,NO,
NO,NO,NO,NO,NO,NO,NO,NO,
YES,NO,NO;
CHA-ZAND:ALLDATA2,,NO,NO,NO,NO,NO,NO,NO,5,
NO,NO,NO,NO,NO,NO,
PRESSBUT,CENTER,HICOM,NO,NO,STANDARD,
NO,NO,NO,1,NO,NO,
"*XXX* ",NO,NO,NO,NO,
GERMAN,
NO,NODIV,NO,NO,NO,SWITOVER,NO,NO,YES,
NO,,NO,
INTDNIS,NO,NO,NO,0;
CHANGE-ZAND:ALLDATA3,0,YES,YES,NO,,NO,NO,
NO,ETSIFSK,ONLYCFNR,NO,NO;
CHANGE-ZAND:RNGTYPE,DBLR2,SGLR2,DBLR1,SGLR1,
SGLR2,SGLR1,SGLR2,PRR,MTR,SGLR1,
SGLR1,SGLR2;
CHANGE-ZAND:CCM,YES,RNGBK,NO,YES,NO,NO,NO,NO,NO,NO,
NO,NO,NO;
CHANGE-ZAND:CIT,0,0, ,;
CHANGE-ZAND:TN,00,00,00,0;
CHANGE-ZAND:TONES,INTDTN,0;
CHANGE-ZAND:TONES,EXTDTN,0;
CHANGE-ZAND:TONES,SPEC,0;
CHANGE-ZAND:TONES,RNGBK,0;
CHANGE-ZAND:TONES,FRNGBK,0;
CHANGE-ZAND:TONES,BUSY,0;
CHANGE-ZAND:TONES,OVRTN,0;
CHANGE-ZAND:TONES,CAMP,0;
CHANGE-ZAND:TONES,DATA,0;
CHANGE-ZAND:TONES,HOLDLINE,0;
CHANGE-ZAND:TONES,NOTREACH,0;
CHANGE-ZAND:TONES,NOPO,0;
CHANGE-ZAND:TONES,NOTALWD,0;
CHANGE-ZAND:TONES,IMPOSSFM,0;
CHANGE-ZAND:TONES,MOH,0;
CHANGE-ZAND:TONES,NACK,0;
CHANGE-ZAND:TONES,PACK,0;
CHANGE-ZAND:TONES,MWI,0;
CHANGE-ZAND:TONES,CONG,0;
CHANGE-ZAND:TONES,NU,0;
CHANGE-ZAND:TONES,RTCHKNTF,0;
CHANGE-ZAND:TONES,LCRET,0;
CHANGE-ZAND:TONES,RECDIALT,0;
CHANGE-ZAND:TONES,CAMPRBK,0;
CHANGE-ZAND:TONES,CONFTN,0;
CHANGE-ZAND:TONES,EXTDTN2,0;
CHANGE-ZAND:TONES,BONHK,0;
CHANGE-ZAND:TONES,NODIAL,0;
CHANGE-ZAND:TONES,ALERT,0;
CHANGE-ZAND:TONES,CBKALERT,0;
CHANGE-ZAND:TONES,OVR,0;
CHANGE-ZAND:TONES,REORDER,0;
CHANGE-ZAND:TONES,KNCONF,0;
CHANGE-ZAND:TONES,DND,0;
CHANGE-ZAND:TONES,PACKWD,0;
CHANGE-ZAND:TONES,ZIPTONE,0;
CHANGE-ZAND:TONES,ANNICPT,0;
CHANGE-ZAND:TONES,RTOTON1,0;
CHANGE-ZAND:TONES,RTOTON2,0;
CHANGE-ZAND:TONES,FCAMP,0;
CHANGE-ZAND:TONES,DISCTONE,0;
CHANGE-ZAND:TONES,CMALTONE,0;
CHANGE-ZAND:TONES,HOLDEXT,0;
CHANGE-ZAND:TONES,HOLDINT,0;
CHANGE-ZAND:TONES,HOLDHUNT,0;
CHANGE-ZAND:TONES,HOLDCCS,0;
CHANGE-ZAND:TONES,HOLDH1,0;
CHANGE-ZAND:TONES,HOLDH2,0;
CHANGE-ZAND:TONES,HUNTGRUP,0;
CHANGE-ZAND:TONES,POSTDIAL,0;
CHANGE-ZAND:TONES,CCMABSEN,0;
CHANGE-ZAND:TONES,SECDIALT,0;
CHANGE-ZAND:CONFC,ALAW,0,3;
CHANGE-ZAND:OPTLOAD;
CHA-ZANDIUSL,1,NOACT,REMAL&REMAL64&LOFRA64&AIS64&NOSIG64&
REMCRC
,RES;
CHANGE-ZAND:CCD,UNIT,23,1,NO,NO;
CHANGE-ZAND:ATND,2,EXT1,YES,YES,NO,NO,NO,NO,NO,NO,
NO,NO,NO,NO,NO,0,NO,NO,NO,NO,
1,NO,NO,NO,NO,YES;
CHA-ZAND:OPTISET,24HOUR,EUROPE,
GERMAN&GERMAN&GERMAN&GERMAN&GERMAN,
19,4,2,2,1,4,NORMAL,80,7,YES,2,NO,4,2,3,
NO,NO,NO,NO,NO,"",YES,NO;
CHANGE-ZAND:SIUXPER,0,0;
CHANGE-ZAND:ACD,NO,NO,,NO,NO,NO,YES;
CHANGE-ZAND:VMI,NO,8,6,NO,NO,NO,NO,NO;
CHANGE-ZANDOMAIN,PRIVATE,1;
CHANGE-ZAND:KEYSYS,NO,NO,YES,YES;
CHANGE-ZAND:ACC,F,NO;
CHANGE-ZAND:LEDTYPE,FAST,SLOW,OFF,SLOW,FAST;
CHANGE-ZANDIST,1,CFU,10,CFU;
CHANGE-ZANDIST,1,CFB,1,NONE;
CHANGE-ZANDIST,1,CFNR,1,NONE;
CHANGE-ZANDIST,1,CD,1,NONE;
CHANGE-ZANDIST,2,CFU,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,2,CFB,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,2,CFNR,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,2,CD,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,3,CFU,10,CFU;
CHANGE-ZANDIST,3,CFB,1,NONE;
CHANGE-ZANDIST,3,CFNR,1,NONE;
CHANGE-ZANDIST,3,CD,1,NONE;
CHANGE-ZANDIST,4,CFU,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,4,CFB,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,4,CFNR,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,4,CD,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,5,CFU,10,CFU;
CHANGE-ZANDIST,5,CFB,1,NONE;
CHANGE-ZANDIST,5,CFNR,1,NONE;
CHANGE-ZANDIST,5,CD,1,NONE;
CHANGE-ZANDIST,6,CFU,10,CFU;
CHANGE-ZANDIST,6,CFB,1,NONE;
CHANGE-ZANDIST,6,CFNR,1,NONE;
CHANGE-ZANDIST,6,CD,1,NONE;
CHANGE-ZANDIST,7,CFU,10,CFU;
CHANGE-ZANDIST,7,CFB,1,NONE;
CHANGE-ZANDIST,7,CFNR,1,NONE;
CHANGE-ZANDIST,7,CD,1,NONE;
CHANGE-ZANDIST,8,CFU,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,8,CFB,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,8,CFNR,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,8,CD,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,9,CFU,10,CFU;
CHANGE-ZANDIST,9,CFB,1,NONE;
CHANGE-ZANDIST,9,CFNR,1,NONE;
CHANGE-ZANDIST,9,CD,1,NONE;
CHANGE-ZANDIST,10,CFU,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,10,CFB,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,10,CFNR,10,CFU&CFB&CFNR&CD;
CHANGE-ZANDIST,10,CD,10,CFU&CFB&CFNR&CD;
CHANGE-ZAND:MLPP,NO,NO,NO,"",0-0-0-0-0,NO;

AMO-ZAND -111 SYSTEM DATA
REGENERATE COMPLETED;

 

[sbcsu]

Great - thanks.
Now when you say ' the SIP phones are not functioning properly ' - please explain what is not functioning properly

 

[bk Patel]

phone is ragister but when calling server time out message is comming in the wireshark show 504 server time out and call is not through.
PFA.

https://files.engineering.com/getfi...5b-75c66de9479c&file=SIP_phone_testing.pcapng

 

[bk Patel]

my ext setting is
H500: AMO SBCSU STARTED

----------------------------- USER DATA ----------------------------------------
STNO =401 OPT =FPP COS1 =1 DPLN =0
MAINO =401 CONN =SIP COS2 =1 ITR =0
PEN =1- 1- 2-103 LCOSV1 =1 COSX =0
INS =Y ASYNCT = LCOSV2 =1
SSTNO =N PERMACT =Y LCOSD1 =1 CBKBMAX =5
TRACE =N EXTBUS = LCOSD2 =1 RCBKB =N
ALARMNO =0 DFSVCANA= SPDI =0 RCBKNA =N
HMUSIC =0 FLASH = SPDC1 = CBKNAMB =
PMIDX =0 SPDC2 =
DVCFIG =S0PP LWPAR = PROT =SBDSS1 OPTIDX =10
SMGSUB =N IPCODEC =G723P USERID =""
FIXEDIP =N AUTHREQ =N PASSWD =
IPADDR =0.0.0.0 SECZONE =""
DTMFCTRD=N
------------------- ACTIVATION IDENTIFIERS FOR FEATURES ----------------------
HTOS :N DND :N
HTOD :N VCP :N TWLOGIN :
HTOF :N CWT :N
------------------- FEATURES AND GROUP MEMBERSHIPS ---------------------------
PUGR : ESSTN :
KEYSYS : NOPTNO :
SRCGRP 1 ) TCLASS : 0
HUNT CD :N
------------------- SUBSCRIBER ATTRIBUTES (AMO SDAT) -------------------------
MBCHL
------------------------------------------------------------------------------

 

[sbcsu]

Looks like the call is being rejected
Ensure that the phone has the correct
extension number, PIN if used, Registrar IP address

 

[bk Patel]

yes

its showing ragister.

 

[bk Patel]

can you provide any manual for sip extention programing

 

[Moriendi]

Can you post
dis-bcsu:Tbl,1,1,2;
dis-bfdat;

Browse to the STMI, Maintenance tab.
Delete all logs.
Activate (detail) SIP Sub General problems.
Make a test call.
Load trace log.

Post trace log too.

Your extension is configured as S0PP, really should be UFIP for V8, but S0PP should still work.
Sip subscriber config is covered in Edoku, IP Solutions manual.

 

[bk Patel]

DIS-BCSU:TBL,1,1,2;
H500: AMO BCSU STARTED

LTG 1 LTU 1 SRCGRP 1 ALARMNO-LTU 0
-----+-----------+--------+---+-+-+---+-+------------+------------+------------
| | | |S|H|AL-|N| | |
| ASSIGNED | MODULE |FCT|E|W|ARM|P| INSERTED | HW- | MODULE
PEN | MODULE | TYPE |ID |C|Y|NO |R| MODULE |STATE INFO | STATUS
-----+-----------+--------+---+-+-+---+-+------------+------------+------------
2 | Q2343-X STMIX 1 0| | Q2343-X | 1 -03 - | READY
+--------------------------------+-+------------+------------+------------
| IP ADDRESS : 10. 0.102. 1 B-CHANNELS : 110 BCHLCNT : 110
| IP MODE : IPV4 DHCP V4 : NO DHCP V6 : NO
| BLOCK NO : 30 PRERESERVED LINES ASSIGNED : NO
| 1. FUNCT : HG3550 2 LINES B-CHANNELS : 60 BCHLCNT : 60
| 2. FUNCT : HG3530 20 LINES B-CHANNELS : 20 BCHLCNT : 20
| 3. FUNCT : SIP 30 LINES B-CHANNELS : 30 BCHLCNT : 30
+--------------------------------+-+------------+------------+------------

+----+----+---------------------------+-+------------+------------+--------+
| NO SECURITY STATUS AVAILABLE, SINCE FEATURE SPE IS NOT ACTIVATED |
+---------+----------------------------------------------------------------+
AMO-BCSU -111 BOARD CONFIGURATION, SWITCHING UNIT
DISPLAY COMPLETED;




DIS-BFDAT;
H500: AMO BFDAT STARTED
--------------------------------------------------------------------------------
| FCTBLK = 30 BRDBCHL : BCHL120 STATUS= OK |
--------------------------------------------------------------------------------
| 1. FUNCT : HG3550 2 LINES UNITS 3 BCHLCNT 30 TOTAL BCHAN 60 |
| 2. FUNCT : HG3530 20 LINES UNITS BCHLCNT 20 TOTAL BCHAN 20 |
| 3. FUNCT : SIP 30 LINES UNITS BCHLCNT 30 TOTAL BCHAN 30 |
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
| FCTBLK = 35 BRDBCHL : BCHL120 STATUS= OK |
--------------------------------------------------------------------------------
| 1. FUNCT : HG3550 4 LINES UNITS 3 BCHLCNT 30 TOTAL BCHAN 120 |
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
| FCTBLK = 50 BRDBCHL : BCHL120 STATUS= OK |
--------------------------------------------------------------------------------
| 1. FUNCT : HG3550 2 LINES UNITS 3 BCHLCNT 30 TOTAL BCHAN 60 |
| 2. FUNCT : SIP 50 LINES UNITS BCHLCNT 50 TOTAL BCHAN 50 |
--------------------------------------------------------------------------------

AMO-BFDAT-111 CONFIGURATION OF FUNCTIONAL BLOCKS FOR CGW BOARDS
DISPLAY COMPLETED;

https://files.engineering.com/getfi...1&file=000010.0.102.1-gw-2024-07-11-trace.log

 

[bk Patel]

ADD-SBCSU:STNO=<UFIP_STN>,OPT=OPTI,CONN=IP2,PEN=<X-Y-Z-T>,DVCFIG=UFIP;


i use this and now it is working

thanks all