Exchange Connection Problems

[Data67]

Hi! We have about 100+ users using Microsoft Outlook 2000 on Exchange. For about 2 months now, we have been having problems with about 4 to 6 of these users.

For some reason their outlook does not open and they get a message that "Microsoft Exchange Server is not available.....". This happens on 2 Macintosh machines and rarely on a PC. Usually it is the Macintoshes. To work around this I have to stop and re-start the EXCHANGE server services and the user can get to their e-mail.

I have tried to make sure that their is nothing wrong with the cable, NIC card, host files, and I can also successfully ping the exchange server from the troubled Macintosh or PC. I have tried to call some consultants (charging $120/hr!) to help me resolve this issue and they were not much help.

Can someone please help?

Thanks,

Data

 

[yizhar]

HI.

I don't know about MAC workstations, but when I see such problems on PC I first suspect and check name resolution and DNS.

If the MAC has an option for HOSTS file try adding an entry for your server there.

Bye
Yizhar Hurwitz

http://come.to/yizhar

http://teachers.sivan.co.il/yizhar

 

[Data67]

The DNS setting look OK. The hosts file is also setup correctly.

Any other suggestions?

Thanks for your posts guys.

Data

 

[ricor]

Have you filled in the "Search domains" in your TCP/IP settings on your Macs?

 

[Data67]

I had put in our domain name (abc.com) in the search domains field. I don't know if that is the right format. Should I use abc.com or just abc?

Thanks,

Data