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ETR-PT 513 errors on TN744E and TN2312BPs in our S8720 CM 5.2.1 2

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TwistedWire

Technical User
May 4, 2001
38
Our S8720 CM5.2.1 is generating ETR-PT 513 errors on our TN744E and some of our TN2312BP boards. They seem to be self-resolving, although, we have been getting ethernet 3 alerts from our standby S8720. This has been going on ever since our upgrade to CM 5.2.1. This has not been svc affecting so far. Any help would be appreciated.


Dave
 
Make sure you have both the Avaya side and the network side locked to 100FULL speed/duplect on those.

I find the largest contributer to getting those kinds of errors are the ports renegotiating speed and duplex because one or both sides is set to auto.

In the Avaya you can run the command "get eth <board slot>". You should see auto negotiation disabled, and the speed administered as 100 and the duplex administered as FULL. The actuall will show you what its currently runing at but if auto neg is enable that can change at any moment and it will.

.:|:.:|:.:|:.:|:.:|:.:|:.:|:.:|:.
- Miguel

A very wise and well respected man once told me "Shut Up!".
 
Maintenance Alarms for Avaya Aura Communication Manager,
Media Gateways and Servers
03-300430
Issue 5
May 2009

ETR-PT (Enhanced Tone Receiver Port)

This has nothing to do with speed negotiation network settings. That is a different function of the IPSI board and has nothing to do with ETR-PT maintenance object

This maintenace object is related to tn2312 IPSI boards and tn2182 Tone-Clocks

513 (a) (c) any Test #43 Tone Detector Audit/Update Test
MAJ / MIN - ON Board - test port location r 3

Code:
Notes:
a. Error Type 1, 257, 513: There are two possible alarm levels for this Error
Type: major alarm and minor alarm. These alarm levels are dependent on the
administered thresholds for TTR, CPTR, and CCTR. Each ETR port is capable of
operating on any of these. A major alarm is raised if the total number of ports
capable of TTR, CPTR or CCTR detection currently in service is less than or
equal to one-half of the administered TTR, CPTR, or CCTR threshold number.
Otherwise, a minor alarm is raised. The threshold number of ports for service is
administered with change system-parameters maintenance.

If a major or minor alarm occurs, follow this repair procedure.

1. Use list configuration carrier to get the board type and location. If the
board is TN744, then do steps 2-4; if it is TN2182 or TN2312, do steps 5-12.

2. Reset the board with busyout board location, reset board location, and
release board location. A reset is required to reload RAM associated with the
TN744's DSPs. This will take all eight tone detector ports out of service for a
few seconds. Only four of the eight would be out of service due to the alarm.
(There are four tone detectors on each of the two DSPs.) Other than the unlikely
potential of running out of tone detector resources in the switch, there is no
other effect when the board is reset.

3. Test the board (test board location long).

4. If the test passes, terminate the repair process. If the test fails, replace
the board.

5. Check to see if the board is duplicated (list cabinet and status port-network
on the affected PN).

6. If the board is not duplicated, use test tone location long to resolve the
error.
The long test resets the board and is required to reload on-board RAM associated
with the DSPs. The effect is that tone detectors are taken out of service
momentarily and tones are removed from the TDM bus for about 10 seconds. This
means no dial pulses or touch tones during this interval, which probably will
not affect calls in progress but could cause a call origination to abort or
cause a user to not get dial tone when going off-hook.

7. If every test passes and the alarm does not resolve, retest (test tone
location long clear).

8. If the test passes, terminate the repair process. If it fails, replace the
circuit pack at the customer's convenience.

9. If the board is duplicated, switch to the standby side (set tone/set ipserver
-interface).

10. Test the alarmed board (test tone location long). This resets the board and
is required to reload on-board RAM associated with the circuit pack's DSPs.

11. If every test passes and the alarm does not resolve, retest with test tone
location long clear.

12. If the test passes, terminate the repair process. If it fails, replace the
board.

c. Error Type 513: This error indicates the (ETR-PT) Enhanced Tone Receiver is
having problems detecting touch tones, call-progress tones, or MFC tones. If
this Error Type is persistently logged, the circuit pack containing the
defective ETR-PT should be replaced at a time it is convenient to remove a clock
board from the system. Follow the procedures described in TONE-BD (Tone-Clock
Circuit Pack) for replacing a Tone-Clock circuit pack.
--------------------------------------------------------------------------------
# Here is where you set alarming thresholds:

display system-parameters maintenance                           Page   2 of   3
                   MAINTENANCE-RELATED SYSTEM PARAMETERS

MINIMUM MAINTENANCE THRESHOLDS ( Before Notification )
        TTRs: 4        CPTRs: 1        Call Classifier Ports: 0
        MMIs: 0          VCs: 0
--------------------------------------------------------------------------------

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
This maintenace object is related to tn2312 IPSI boards and tn2182 Tone-Clocks and tn744E classifier ports.

Wish we could edit these threads.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
Have you followed the server matrix for CM5.2.1? Have you added enough memory on this server?
 
Don't be too quick to judge. Errors often indicate a problem when it's actually a symptom.


I did however misread ETR-PT as ETH-PT. My comment was in reference to Ethernet port errors so please disregard my comment.


- Miguel

A very wise and well respected man once told me "Shut Up!".
 
Simreal
AvayaTier3,

Thank you very much for the input. Taking into consideration w/what you both offered. I now have some direction to what I am looking for. I will let you know how it goes. I really appreciate it.

Dave
 
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