Error When Moving Messages 2

[DigitalExtreme]

I am getting an error stating "Can't find message, messages has been deleted or access is denied" when I try to move messages from the exchange server to a local pst file. We are using Exchange 5.5 SP3 on the server and Outlook97,98 and 2000 on the desktop. I have the problem in every client. Any help would be appreciated.

 

[Richardo]

You need to run the inbox repair tool (scanpst.exe) on the pst file. It comes bundled with NT4, but I think I got a more up to date version from the Microsoft web site.
Strangely, someone not 10 feet from me had this problem yesterday.

Richard

 

[DigitalExtreme]

Ricardo,
But I don't think that I have 10 PST files that are bad. I have this happening on multiple computers for mutilple machines. Is there something like the inbox repair tool that may need to be run on the server?

 

[dlane]

Would you happen to be using Norton Antivirus for Exchange on your Exchange Server? I had the same problem and it worked normally after I took Norton Antivirus out of the MAPI/VAPI mode.

 

[DigitalExtreme]

DLane,
Is there any problem with taking Norton Antivirus for Exchange out of MAPI/VAPI mode? We do use that product and I want to make sure before changing it that we are still going to be protected from viruses.

 

[MarkMISGuy]

I agree with dlane's answer and the Norton AntiVirus for Exchange. This happened to our site recently. The solution was to change from MAPI/VAPI mode to just MAPI mode. Been running in this scenario for the past 2 months and all is working very well.