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Error starting monitor for DN on PBX Reason: SXERR_FEATURE_NOT_ALLOWED.

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fhflores

Technical User
Mar 9, 2016
8
MX
Many DN has this message in Mi Collab 6.0,the softphone does not work for outgoing or incoming calls.

MiCollab Client Service MitaiMonitor PBX_PROXY Error starting monitor for DN on PBX Reason: SXERR_FEATURE_NOT_ALLOWED.

Do you know what is the problem?
 
One thing would be to check the Class of Service for these extensions and make sure both HCI options are set to Yes.
 

extension data are created by a template created for all users.

We have in the Mitel Border Gateway there is a cluster arrangement and reviewing service minet device does not appear connected.

You think you have to check something here?
 
When I want to call by MiCollab has this message.

Micollab client was unable to dial

could you tell me what is the problem?
 
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