We're testing a Voip setup for user to see how it works and functions. We have created a new user with a new extension and then changed the requisite tabs for VOIP enabling in the extn form and the user form and the Phone Manager on the user's machine.
Everything, in fact, appears to be correctly set.
however we get the failed to register error.
this makes me think that there is a licensing issue here, even though we've been assured by our vendor that we have the licenses for IPPro. Under our license tab in Manager there is no mention of IPPro.
Has anyone had this issue before?
On a similar note--for the extn form under the VOIP tab--does the MAC address of the client NIC HAVE to be entered?
And, for H323 on the client XP machine, what should the configuration be set to?
Everything, in fact, appears to be correctly set.
however we get the failed to register error.
this makes me think that there is a licensing issue here, even though we've been assured by our vendor that we have the licenses for IPPro. Under our license tab in Manager there is no mention of IPPro.
Has anyone had this issue before?
On a similar note--for the extn form under the VOIP tab--does the MAC address of the client NIC HAVE to be entered?
And, for H323 on the client XP machine, what should the configuration be set to?