Error Connecting with Nortel Business Element Manager

[DerbyAdmin]

We have just recently had a BCM 400 installed and tried to to use the Nortel Business Element Manager to connect to it. When we try we receive the following error message.

Device Login Error

"Error happened. Error Detail: MofObjectFactory can not be initialized. Error: Error in loading mof files. java.lang.NullPointerException"

We have tried the install on several different PC's and with several different version and get the same error. We had access to a PC that already had the software installed and that worked fine. The password is definately correct and the BCM is up and running. The user trying to access the software is also an administrator.

 

[biv343]

Sounds like a java runtime error to me. Verify the version of java runtime engine, and download a newer one if needed. I think 1.5 or higher is needed for element manager.

 

[macdouglas]

Also, check the windows updates on the pc that is working versus the ones that aren't. I have had problems with MS security patches playing hell with EM and Unified MGR.



A ship in the harbour is safe, but that's not what ships are for.

 

[DerbyAdmin]

I check the version of Java on the machine which was the latest version. I tried removing this version and going with 1.5 which was the same as on the PC which was working. I did however notice and I could be wrong but the element manager seems to use it's own version of java not the version installed on the computer. This version appear to be in the jre folder in the element manager folder. When I installed the newest version the folder contains java version 6 and when I install the older version it contains version 1.4.
I'm going to try contecting tomorrow with my personnel laptop to see if it's problems with our domain configuration or anti virus and going to look at what windows updates are installed.

 

[Khosher]

Direct from Nortel bulletin

ISSUE: New installation of Element Manager Version 2.44 will not connect to BCM 4.0 system
RELEASE: BCM 4.0.2.03 with Patches BCM.R400.SU.Desktop.004-200711 or
BCM.R400.SmartUpdate.Desktop.005-200801 and BCM.R400.SU.System.007-200801 applied.
CR: Q01824960
SYMPTOMS: When attempting to connect to BCM 4.0 systems using a new installation of Element Manager Version
2.44 the target BCM may issue a request to download BCM cartridge BCM200.2.76-0. In the described scenario after
cartridge BCM200.2.76-0 downloads an information window indicating a "Device login Error" occurs. Error description: "
Error Happened: Error Details: MoFObject Factory can not be initialized; Error in Loading MoF Files:
.
>TECHNICAL SUPPORT
. TECHNICAL BULLETIN
.
.
BCM / SRG / BCM50 Top Issues
java.lang.NullPointerException"
WORKAROUND: Download an older BCM 4.0 cartridge, any version prior to BCM200.2.76-0, from

http://www.nortel.com

and
apply to the affected PC's cartridge library. Knova Solution #5246053 contains specific path details on where to copy the
cartridge to the client PC.
STATUS: Patch is in development to correct the issue.
RECOMMENDATION: Apply workaround as indicated in Knova Solution #5246053

 

[ds4238]

can anyone tell me where i can find the knova solution 5246053. I am having this same issue and can't seem to find the solution

 

[Re3Todd]

Maybe this will help: From Nortel-
BCM 4.0: New install of Element Manager Version 2.44 cannot connect; displays Device Login Error

--------------------------------------------------------------------------------

Problem Description
When attempting to connect to Business Communications Manager (BCM) 4.0 systems using a new installation of Element Manager Version 2.44, the target BCM may issue a request to download BCM cartridge BCM200.2.76-0.

In the described scenario after cartridge BCM200.2.76-0 downloads, an information window indicating a "Device login Error" occurs.
Error description: Error Happened: Error Details: MoFObject Factory can not be initialized; Error in Loading MoF Files: java.lang.NullPointerException

Subsequent attempts to connect from the same client PC with Business Element Manager Version 2.44 immediately responds with the same error.

All client PCs that have downloaded Element Manager 2.44 from the BCM at the reporting site exhibit this issue.

Technician and/or partner PC with Element Manager Versions other than 2.44 can connect to the BCM.

Element Manager Version 2.44, does not contain a cartridge for BCM 4.0 and cannot initialize the proper cartridge as there are none available in the application's cartridge library.

This condition is observed when downloading Element Manager Version 2.44 from newly installed BCM 4.0 systems that have the following combination of patches applied:

BCM.R400.SU.Desktop.004-200711
BCM.R400.SmartUpdate.Desktop.005-200801
BCM.R400.SU.System.007-200801


BCM.R400.SmartUpdate.Desktop.005-200801
BCM.R400.SU.System.007-200801


BCM.R400.SU.Desktop.004-200711
BCM.R400.SU.System.007-200801



Problem Resolution
Applying an older version of Element Manager cartridge for BCM 4.0 (numerically lower than 76-0) to the affected PC corrects this condition.

1) To download such a cartridge numbered lower than 76-0 for BCM 4.0, go to

http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&SoftwareOID=690678

Cartridge libraries are maintained for each BCM platform and release.

2) To locate the cartridge folder for the instance of Element Manager on the user's or technician's PC:
a) Right click Element Manager Shortcut, display "Properties" and select Find Target button.
This places Windows Explorer in the "bin" folder for Element Manager where the EM executable (bem.exe) resides.

b) Select Registry folder and open it.
Explorer should now display two folders, "Cartridges" and "Detectors".

c) Open the Cartridges folder and copy the older 4.0 cartridge downloaded earlier to this folder.


3) Close and re-open Element Manager if the application was running during the copy operation and verify connectivity to the BCM.

 

[Skyfall]

Known issue, go to Nortel Website, download the new version of element manager, issue will be fixed.

Always learn from someone, something and somewhere......

MC

http://www.tomkin.ca

 

[grant420]

I solved this by downloading the latest BCM Element Manager from Nortel's (Support > Software Downloads) site.

It was released on 6/17, so it was a good thing I waited to install the latest major release until after the 17th!