Engaging hunt group night service through voicemail pro

[campbellsoup06]

Hey guys figured i would ask the masters since i am stumped on this one. I currently have a customer with the latest 9.0 system with vmpro. The customers call flow currently rings directly to the hunt group and they use a night button to put it in night service and go to the night AA. The customer is asking if there is a way to call in from home and put it in night service if they forget to press the button. As far as i know i don't think you can but wasn't sure if maybe there was a trick someone knew of. Let me know if you guys need any more clarification.

 

[amriddle01]

Sure you can, look at the generic action in VM Pro, press help in the specific tab and look at what you can set in the config

 

[BobBuilder]

If you had a spare DDI number you could point it to a short code to put the hunt group in Night or Out of Service.

 

[campbellsoup06]

amriddle, i have the generic option connected to my AA and the specific is set to cahnge the group service mode with value 2. do i need to connect something to "next" to get it to work? It does not appear to work after i test it and then go back into the config to look at the service mode of the group. it still shows as in service.

 

[tlpeter]

Did you enter the groupname or number in the generic action?
It only works with the name.

BAZINGA!

I'm not insane, my mother had me tested!