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Engaging hunt group night service through voicemail pro

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Feb 19, 2010
24
US
Hey guys figured i would ask the masters since i am stumped on this one. I currently have a customer with the latest 9.0 system with vmpro. The customers call flow currently rings directly to the hunt group and they use a night button to put it in night service and go to the night AA. The customer is asking if there is a way to call in from home and put it in night service if they forget to press the button. As far as i know i don't think you can but wasn't sure if maybe there was a trick someone knew of. Let me know if you guys need any more clarification.
 
Sure you can, look at the generic action in VM Pro, press help in the specific tab and look at what you can set in the config :)

 
If you had a spare DDI number you could point it to a short code to put the hunt group in Night or Out of Service.
 
amriddle, i have the generic option connected to my AA and the specific is set to cahnge the group service mode with value 2. do i need to connect something to "next" to get it to work? It does not appear to work after i test it and then go back into the config to look at the service mode of the group. it still shows as in service.
 
Did you enter the groupname or number in the generic action?
It only works with the name.

BAZINGA!

I'm not insane, my mother had me tested!

 
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