Engaged Phones

[blinkyb]

Hi

I have 2 3711 IP Dect phones that are constantly busy before 0900. but at 0900 they reapear in the system manager tool.

I have removed user rights from them and have allowed them tobe dialed all the time. but they are still failing.

Anybody had this before???

 

[tlpeter]

How many base stations do you have?
Is the base station (i assume you have one) powered by POE or with a local power supply?
I suspect that when the lights are turned on the base station gets power too and then puzzle is complete.


BAZINGA!

I'm not insane, my mother had me tested!

 

[blinkyb]

If only it were that simple

I have 3 Base stations at that site and about 10 DECT phones, the other phones all work at this point but just these 2 don't

All the bases are powered over POE as well as the system phones, everything else stays up but not these 2 phones.

 

[amriddle01]

Does the problem follow the user/extn or the handset, that will narrow it down

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Greybeard191]

the problem is clearly that the phones are engaged... if they were married, they would never be busy before 9 am.

Sorry, couldn't resist.

GB

 

[tlpeter]

It is time related so look for time profiles, user rights etc etc.

BAZINGA!

I'm not insane, my mother had me tested!

 

[blinkyb]

AMRiddle01 - Not sure as they are general handsets for sales staff so they always stay with the one extension

Graybeard191 - thank you for that invalubale peice of advice!!

tlpeter - I have compleatley removed the time profile from both extensions and user rights. I will check again!!

 

[amriddle01]

I would change the handset the extn is assigned to, that will show if it's dodgy handsets or a programming issue or may even fix it

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers