Enable/Disable Huntgroup voicemail with shortcode (Embedded) 1

[driven0]

I've been banging my head on this for a few.. I'm not sure if the format is wrong and that's the problem or not, here's what I have:


*60
Voicemail ON
"HGTest123"

*61
Voicemail OFF
"HGTest123"

I've tried "HGTest123" ~~ "?"HGtest123 ~~ HGTest123 etc. I am part of the HuntGroup that I'm trying to turn voicemail on/off.

When I try the shortcode it dials *60 and says "Number?"

I tried to look for other posts and found ones such as: [URL unfurl="true"]http://www.tek-tips.com/viewthread.cfm?qid=1100256[/url] which is where I got the shortcode.

Any help is appreciated!

 

[tlpeter]

You cannot turn off and on voicemail for a group this way.
I recall trying this in the past and it did not work.

BAZINGA!

I'm not insane, my mother had me tested!

 

[driven0]

Thanks for the reply.

So there's no possible way to do this with a shortcode on embedded?

I understand upgrading to preferred would make life easier, but not the route they want with this site.

 

[TouchToneTommy]

Depending on what else you do with the hunt group, you can send calls to voicemail by overflowing to a sequential group with a single member that is forwarded unconditionally including hunt group calls to a short code that does voicemail transfer to the original hunt group mailbox (just like you would get an automated attendant to answer after a hunt group doesn't pick up the call).

Then you could put the original hunt group out of service (via shortcode or button) with a fallback group that mimics the original group, but has no voicemail turned on and doesn't have the overflow.....

 

[driven0]

Thanks for the input, Tommy.

Here's the problem and the solution I found:

The site is in a very remote in-the-middle-of-nowhere location using analog lines.
The main number is a HG. They wanted to be able to forward calls during the weekends to their cell phones so I programmed 2 buttons. Take HG out of service and a forward unconditionally button.
The forwarding worked when it was set to go straight to a user then forwarded, but when I tried to forward out of a HG using Sequential or Rotary, I would get "that call cannot be completed". I double and triple checked all my settings and realized it was a provider issue.

Due to the fact they are so far out, it takes forever to get any decent provider service.

Solution:
Made sure Queuing and Voicemail were unchecked, set Overflow time on HG and had overflow to go a phantom user that forwarded to AA/Voicemail. In the ICR I set the fallback extension on the phone they use to forward calls. Fallback will work if no queuing and voicemail aren't in play. Problem solved.

In a nutshell:
ON: HG --> Overflow --> AA
OFF: HG out of service --> fallback extension in ICR --> Forward to cell

I know I could have contacted the provider and I probably still will, but this is a solution that worked for me, hopefully it'll help someone out. If anyone needs clarification on this long-winded post, please let me know.

Thanks again for the help. Star for the effort, Tommy.