Emergency Call Route

[jabbo99]

I've set up my 911 and 9911 in my ARS table in a Mitel SX-200 AX ICP. However, when testing them they do not ring or alarm on the console. I need them to ring on the console. I'd be grateful if someone could point me in the right direction.

Regards,

Crich

 

[kwbMitel]

System type????

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What's most important is that you realise ... There is no spoon.

 

[jabbo99]

sx200 AX

 

[kwbMitel]

On a 200AX to need to make sure the COS of the console has the COS options for notification.

Attendant Display of System Alarms ENABLED 102
Attendant Audible Alarm ENABLED 108

ARS needs to be setup with the emergency flag for the 911 routes.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

All of the options above are enabled and 911 is flagged as an emergency route in ARS. However, it's still not ringing on the console. In theory, I should be able to flag any route in ARS as EMEERGENCY and it should ring the console correct? I tried flagging other routes in ARS as emergency and none of them are ringing the console.

 

[SXWizard]

Is a maintenance log being generated by the 911 call? If not, there may be a programming error in the ARS. If there are any digits besides 911 being sent on the trunk the system will not see the 911 call.

 

[jabbo99]

@SXWizard, thanks for the feedback. I'll give that a shot!

 

[jabbo99]

I'm certified for a 3300. However, I have not been certfied for the 200. Can someone kindly direct me to the maintenance log? I'm assuming this is where I can program a call trap so that when I dial 911 or 9911 I can see what is going on in ARS.

Thanks

 

[jabbo99]

I figured out how to view the maintenance log in the SX200. It's stripping the 9 and inserting 911.
To stop bugging emergency services, I've set up 411 as an emergency route and the same problem is still occurring. The console is not being alerted when a call goes out over the route flagged as emergency.

 

[kwbMitel]

I doubt the maintenance log would tell you details like stripping of digits

When logged in on the CDE side menu option 9 will take you to the maintenance side

7 is Logs
Then show
Then all logs
They will display 4 at a time with a more option

If you do not see 911 logs then the system is not detecting them.

I am uncertain if 411 can be substituted. Designating as an emergency call simply removes restrictions. I'm confident that the 200 needs to see 911 dialled.

I know the 3300 does not, so take my word for it

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

@kwiMitel, when I'm logged into CDE, menu option 9 is Desktop Device Assignments. I entered the Maintenance side for the heck of it. I found option 7 as Logs. I entered it but found no option for show.

 

[kwbMitel]

For the record, the Menu options are the 10 options at the bottom of the screen. The upper section is used for data entry

Desktop Devices = Form 9

Maintenance = Menu option 9

From maintenance - Logs / Read / All Logs (or something like that, I am doing this from memory)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Got it kwbMitel. That took me to the logs! I'm beginning my search to see if the system is detecting 911.

 

[jabbo99]

kwbMitel, you were right. I see no 911 logs. The system is not detecting 911.

 

[kwbMitel]

If you want to test without actually calling 911 then you can loop back and analog trunk to an analog station and make the call go out the analog trunk.

Make sure you remove this route once testing is complete and test at least 1 real 911 call.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Ok, I've made progress. 911 and 9911 are not alarming the front desk but are not making it to the outside world. I'm just getting a fast busy signal.

 

[jabbo99]

Wow! So, for grins and giggles, I moved the circuit(existing) back to the old PBX. Tried to make a 911 call over the old PBX and am still not able to get out to emergency services. Called the provider, AT&T, and they inform me that they do not pass 911 calls out over a T1. It must route over a CO line. SMH...

 

[kwbMitel]

Wow indeed, but somewhat understandable if it is a true T1 and not PRI.

You probably have an analog line available (Fax, POS, Alarm, or some such)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Exactly, otherwise I'm going to have to push this cutover out a few days, week(s) if they don't have one.

Everyone who has helped me in this thread, I greatly appreciate and thank all of you for your help and assistance over the past few days.

 

[jabbo99]

A crazy thing is I have not a clue how I got the 911 to alarm the console.