Embedded Voicemail

[CIDCrane]

I setup the shortcode to access a group mailbox but it tells me that the mailbox hasn't been setup for "remote access" - WHERE do I turn this on???

 

[amriddle01]

You need to add a code to the voicemail box, it's under the voicemail tab for the group

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[CIDCrane]

thx!!

 

[amriddle01]

No worries

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

Youv'e probably already done it, but adding Hgroupname to a users source numbers tab will light their message waiting light when the group recieves a message and allow them into the mailbox without needing to enter the code

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[CIDCrane]

( I did that and it came up with the same message?

My code looks like this: (4.0 software)

*91
Voicemail Collect
"?NightVM"
0

 

[amriddle01]

It's ?"NightVM" not "?NightVM"

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[CIDCrane]

Okay, I put a passcode under the voicemail tab of the huntgroup but it still said that Remote access is not setup on the mailbox, so I rebooted the phone system but still no luck.

 

[amriddle01]

Did you change the shortcode as above? Look in System status and see what mailbox you actually are in, check the name carefully

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[CIDCrane]

Yes I did fix the shortcode, and Im gonna check system status right now

 

[amriddle01]

If you get stuck feel free to email me the config file and I'll have a look,

http://www.ipoffice.tel

use my home address from there

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"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

Also, you've probably heard it before but get off 4.0 it's awful

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

I may have given bad advice, try it back at "?NightVM" , I have had to do it both ways before, I'm sure Avaya changed the way it works at some point

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

ive been using "?NightVM" recently, works fine.

"There's a dog in the New Zealand section

 

[ddrib]

Hi Tom,

With embedded how did u manage to divert calls to a night HG based on time profife, I tried to do that using HG night service but after vers. 4.0+ it's sticks with the Original HG, I coudn't figure out using embedded how to transfer the caller to a different HG so I could play a night message.

tks

 

[tlpeter]

I have seen that Hname does not work and that Hnumber did work !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

they changed the hunt group vm targeting in 4.0

now it will always return to the original hunt group vm.

"There's a dog in the New Zealand section

 

[amriddle01]

If you are using time profiles, apply a time profile to the Incoming call route and that will give you the different voicemails for night and day as it changes the targeting (be aware they work in reverse on Incoming call routes)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Time profiles on ICR work on the time that is put in to the time profile
So this is not reverse, it is the way of thinking
So if you put in 8:00 till 17:00 then on that time the profile is active
For nights you need 17:00 till 23:59 and another one for 00:00 till 7:59

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

The point I was making is if he applied the time profile he had already created to the Incoming call route and set the fallback destination, it would in effect work in reverse.....so there

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers