Embedded VM R11.0.4.1 Build 11 *17 Voicemail Incorrect only on Speakerphone

[dsm600rr]

Anyone else experience this?

Dial *17, Enter in Mailbox Number and Password with speakerphone and almost always it says the password is incorrect and please try again.

If done with the handset, I can log in with no issues.

ACSS

 

[derfloh]

Latest version of phone and IPO? Probably the DTMF times are "heard" twice.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[derfloh]

Sorry, didn't see the version in the title.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Telecomboy]

I have a client with the same issue. When on speakerphone it says incorrect password. When on the handset it works every time. Same R11.0.41 as you are working with. I'm guessing it is a glitch. Most of our clients use visual voicemail or vm to email so I bet this is an issue that effects more systems then they know about.

 

[TouchToneTommy]

Try muting the microphone when on the speakerphone - see if the password is heard correctly.

If so, try turning off AGC on Speakerphone and test again with the mic live

 

[mikedphones]

I have this issue on a few 9.1 systems, always with 1416 phones. Just a guess but it could be a combination of the room acoustics and possibly the firmware level. Not sure if an eventual updated firmware level may help with this. I had the issue in my own house in the kitchen and ended up doing what TouchToneTommy said and muted each time. If you are facing end users in your location, you might suggest the muting idea referencing room acoustics, or, the Visual Voice method. Visual took this old timer a while to get used to since I have been dialing in 770 or 777 since the early 90's, but Visual Voice allows for a little more flexibility when forwarding a message as well as offering the ability to toggle voicemail to email settings.

 

[dsm600rr]

This only seems to be an issue for us with 9508's, not having the issue on my J100's

We are also on the same version of R11.0.4.1 Build 11

Unfortunately the system is currently deployed at the customers site. I'm sure we will be going back at some point so I will try some of the suggestions and report back. Appreciate all the suggestions.

ACSS