Embedded VM. New Messages won't play. 1

[hspring03]

Good morning. New to this forum. Not new to the forum world, I did do a search.

I have an IPOffice 4.2(11) with embedded voicemail. It is lees than 2 months old.

I have one user out of 15 that is having this issue.

New Messages will not play. We press the VM, it prompts for passcode. VM tells us there are 5 new messages, then there is a beep, then dead air. The messages should start playing, but they don't. There is just dead air. The message light stays lit, and next time we go in into vm, it is the same thing.

I know I can wipe out the user, spell the name differently and create a new voicemail box and abandon this one, but I would rather fix the problem, rather than use a work around, if that is possible.

I already, wiped out the user and installed the same way.
I also already rebooted the whole system.

There was a vm storage alert over the weekend, that I cleared.

Any thoughts are greatly appreciated.

John

 

[TomMills]

>and I'm 1 behind you!

not sure how that happened!!

Andy, thats 2 years assuming you retire tomorrow.....

"There's a dog in the New Zealand section

 

[mattKnight]

>not sure how that happened!!


I've been busy doing other things!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

haha, yeah thanks for that. ive been called out of the office so i will have to try tomorrow.

"There's a dog in the New Zealand section

 

[BurgerBen]

I Knew the answer to that one but Tom beat me to it......

/\
< >
\/

heres a star for you

Success is going from failure to failure without a loss of enthusiasm.Or is that another upgrade?

ACA - Implement IP Office