Embedded VM housekeeping

[Kibbs308]

I have a client that we recently took over and upgraded to IPO 11.1 with embedded VM set for Intuity mode. They were on IP Office mode before we made the change as requested. They asked if the message deletion times can be adjusted, for the life of me I thought I could but cant find it. I know I can in VM Pro and they wont go to that. A good old Google search only allows me to come up with embedded does housekeeping every 5 minutes, a little short if you ask me. I know the SD card is small but allowing me to adjust out to 12/24 hours would be nice. With that said he says IP Office mode held the messages longer but I did not see that anywhere either.

Any Ideas if this is possible or where's my brain cramp locking me down at lol.

 

[snowman50]

I don’t think you can.
I have had customers mailboxes full and they don’t delete messages unless you do it manually

You can use debug see manual below

http://www.voipinfo.net/docs/avaya/embedded_voicemail_installation_en.pdf

 

[TouchToneTommy]

Old messaged are deleted 24 hours after listening to them. New and Saved messages are retained until manually deleted. When people use VM to Email in Copy mode, they tend to not clear their mailbox and end up clogging up the system. I don't recommend Forward mode for Embedded since the SMTP sender stops working the first time a send fails at the server level. Gotta teach them to log into their mailboxes from time to time and go to town on the delete button to keep it clear.

 

[Kibbs308]

Snowman usually if a box is full its with new and saved messages from my experiences anyway.

TTT seems it is deleting them way faster as they are telling me once they listen to a message and they want to revisit it later in the day its already gone. I can not find anywhere in a manual, possible I am blind, that says when it it does its housekeeping, every 5 minutes, what it is actually doing nor can I find anything that says when it deletes them.

 

[critchey]

My understanding is also it should retain the voicemail for 24 hours after listening. I would make absolutely sure there is no user error going on perhaps they are actually deleting the message on accident while listening but expecting it to be there later? The controls for voicemail will be different between modes.

The truth is just an excuse for lack of imagination.

 

[critchey]

I just found this looks like you can setup monitor to see what happens with house keeping. Should be able to at least see it deleting messages if that is indeed what is happening:

Procedure
1. From the Start menu, select Programs > IP Office.
2. Select Monitor.
3. Select File > Select Unit. The Select System to Monitor window opens.
4. Enter the Control Unit IP Address and password. Depending on how the system is configured, the password required is either the system password or the separate monitor password if set.
5. Select Filters > Trace Options.
6. On the All Settings window, under Embedded Voicemail, click the check box for Housekeeping to select this option

The truth is just an excuse for lack of imagination.

 

[Kibbs308]

Critchey I saw that too but that was about it. I went ahead and opened a ticket with Avaya just to see what they tell me but I don't think I can do anything about this at this point.

 

[snowman50]

What you are all saying is right ….there is no other housekeeping way for getting keeping the old messages. .unless they have been saved.

So if you have listened to the message it’s saved.
Not deleted.

But try it on your test system and see what happens.

Different software versions produces different results according to Avaya

 

[Kibbs308]

Avaya's final answer to me was if you don't save it it will be deleted 24 hours later if you listened to it but did not save it. Makes sense to me my client is still insistent that before the upgrade to 11.1 the messages stayed in the mailboxes for up to a week, I personally never noticed or cared lol. he has decided to live with it as his only option was to upgrade to VM Pro.

 

[snowman50]

Rest my case

 

[Westi]

I had a customer that insisted that the phone system was transcribing the voicemails to text before the last power outage.

They could not produce a single email as example but still insisted that this was the way it worked.

People have a funny memory on how stuff works, especially the not so technical people that then claim the wildest things.

I think also that 24 hours was always the time frame given from early on.

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[Kibbs308]

Westi you are right about peoples memory's, including mine hence the question proposed here lol. After speaking with the client further he is now thinking it was the system before the IPO was originally installed that may have worked this way, and that was like 8 years ago lol.

And from what I found it has always been 24 hours, and I went back to manuals from 2012 to show it lol.

Moral of the story - Sometimes the customer is wrong but the burden of prof lies squarely on your shoulders!