Embedded VM AutoAttendant - Delay Ring to AA not an option?

[fedphone]

tech is telling me that we can delay ring after X seconds to an Automated Attendant in Embedded with 6.0 ? you have to be kidding me? Any work around? It seems like we would have heard of that before....?

help

 

[Bas1234]

You can;

Create a SC

*99/AutoAttendant/AA:AutoAttendantName

Create a user, put a FWD unconditional to *99
Create a HuntGroup name it AAname put the user in.

Create hunt group put in the users you like and then select the AAname in the overflow group, set the timer to x seconds and you're done.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[tlpeter]

Or set the forward on no answer to that shortcode.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ragd]

i tried this i cannot get it to work. i can transfer a call to the shortcode pointing to the AA but it does not work if its in forward no answer or unconditional. the scenario i want to achieve is incoming call to extension then to AA after X rings.

 

[tlpeter]

Bas is right

If you AA is called Inbound then build a shortcode like this:

*99
AutoAttendant
AA:Inbound
Line id 0

Then if you have done that then you should be able to dial *99 and you will have the AA.

Then go to those users and put *99 in the forward no no answer field.

If you test this internal then check intercall calls otherwise it will not work.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Indeed, the issue will be that you have not ticked the forward groups calls and internal calls boxes and/or you have the forwarding group set to collective not sequential

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

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