Embedded VM Auto Attendant dissapears 1

[Ivan917]

IP Office V2 R9.1 service pack 6. Anyone else having an issue with the Auto attendant recording vanishing? I record the AA (*8401), then I check in Embedded file management and verify the recording is present. I puts the recording in the Dynamic/LVMAIL directory. Then anywhere from 3hours to 3 weeks the recording simply disappears from the Dynamic/LVMAIL directory. Debating whether to upgrade them to 9.1 SP7 but I did not see this issue listed as a fix in the latest SP. This was a new install a couple months ago and the I did a format/recreate on the SD card when the unit arrived to make sure it was the latest release. Ideas anyone?

 

[Ivan917]

AACon, you were right on target. Unfortunately trying to fix a problem remotely with limited info from the customer can be challenging. Thanks! BTW, the AA has not disappeared as yet.

 

[Ivan917]

UPDATE. Well it has been nearly 2 months now since I upgraded to 9.1 SP7 and the AA has not disappeared. Must have been a "glitch" with SP 6. Thanks All!

 

[Westi]

Hi Ivan Star for the update

Joe W.

FHandw, ACSS (SME)


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