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Embedded Message Problems

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joeloh

joeloh

Technical User
Jun 10, 2004
82
CA
IP Office 500 Release 5.0 with Embedded Voicemail, everything works fine even the directory search. The vociemail card is upgraded properly to 5.0. However, the system sometimes cuts off the caller leaving a message after 30 seconds. You will get a system message saying "this is the end of recording". I have set the maximum recording to 180 seconds in the system. It appeasrs the system has detected silence. Here is the Sys Mon trace:

956633807mS LVM(audio): Audio1086: GreetingsNode::EndPlay: called
956633807mS LVM(audio): Audio1086: StartRecording: called
956633807mS LVM(recorder): LVM Recorder 1086: StartRecording called - 9059436566 => Bev
956633808mS LVM(recorder): LVM Recorder 1086: StartRecording: Timestamp: 2009/10/20 17:05:51 (1256058351 secs, day 2)
956633808mS LVM(audio): Audio1086: ChangeNode( RecordingPlayNode, 0)
956633808mS LVM(audio): Audio1086: RecordingPlayNode::Begin: called: Timestamp: 2009/10/20 17:05:51 (1256058351 secs, day 2)
956634125mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956634445mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956634765mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956635085mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956635405mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956635725mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956636045mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956636365mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956636685mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956637005mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956637325mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956637645mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956637965mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956638285mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956638605mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956638925mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956639245mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956639565mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956639885mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956640205mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956640411mS LVM(silence): Client1086: SilenceEvent: Start of Silence
956640525mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956640845mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956641165mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956641485mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956641805mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956642125mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956642445mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956642765mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956643085mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956643405mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956643411mS LVM(silence): Client1086: SpeechEvent: End of Silence
956643725mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956644045mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956644365mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956644685mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956645005mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956645325mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956645645mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956645965mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956646285mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956646605mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956646925mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956647245mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956647565mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956647885mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956648205mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956648411mS LVM(silence): Client1086: SilenceEvent: Start of Silence
956648526mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956648845mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956649166mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956649486mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956649806mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956650126mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956650446mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956650766mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956651086mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956651406mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956651726mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956652046mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956652366mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956652686mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956653006mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956653326mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956653646mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956653966mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956654286mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956654606mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956654926mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956655246mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956655566mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956655886mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956656206mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956656526mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956656846mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956657166mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956657486mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956657806mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956658126mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 32
956658414mS LVM(audio): Audio1086: RecordingPlayNode:: Max Silence: calling EndRecording( 0 )
956658414mS LVM(audio): Audio1086: ChangeNode( EndRecNode, 0)
956658414mS LVM(audio): Audio1086: EndRecNode::Begin: called
956658414mS LVM(audio): Audio1086: AddWAV: clip found: File: 3075 clipname: ENU:SVM_04
956658414mS LVM(audio): Audio1086: AddWAV: clip found: File: 3021 clipname: ENU:MC_02
956658415mS LVM(audio): Audio1086: AddWAV: clip found: File: 3020 clipname: ENU:MC_00
956658415mS LVM(audio): Audio1086: AddWAV: clip found: File: 3021 clipname: ENU:MC_02
956658415mS LVM(audio): Audio1086: AddWAV: clip found: File: 3020 clipname: ENU:MC_00
956658415mS LVM(audio): Audio1086: AddWAV: clip found: File: 3021 clipname: ENU:MC_02
956658415mS LVM(audio): Audio1086: AddWAV: clip found: File: 3021 clipname: ENU:MC_02
956658415mS LVM(audio): Audio1086: RunNode: called
956658416mS LVM(audio): Audio1086: StartNextClip: called File: 3075 clipname: ENU:SVM_04
956658419mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 16 clip_unu: 31275
956662286mS LVM(audio): Audio1086: StartNextClip: called File: 3021 clipname: ENU:MC_02
956662288mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
956663284mS LVM(audio): Audio1086: StartNextClip: called File: 3020 clipname: ENU:MC_00
956663285mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 1448
956663465mS LVM(audio): Audio1086: StartNextClip: called File: 3021 clipname: ENU:MC_02
956663466mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
956664467mS LVM(audio): Audio1086: StartNextClip: called File: 3020 clipname: ENU:MC_00
956664468mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 1448
956664648mS LVM(audio): Audio1086: StartNextClip: called File: 3021 clipname: ENU:MC_02
956664649mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
956665645mS LVM(audio): Audio1086: StartNextClip: called File: 3021 clipname: ENU:MC_02
956665646mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
956666647mS LVM(audio): Audio1086: StartNextClip: end of clip list
956666647mS LVM(audio): Audio1086: RequestDialog: invoked dialog type: END_PLAY
956666647mS LVM(audio): Audio1086: RequestDialog: locale: ENU Selected
956666647mS LVM(audio): Audio1086: EndPlay: called
956666647mS LVM(audio): Audio1086: EndRecNode::EndPlay: called
956666650mS LVM(recorder): LVM Recorder 1086: Close called - t_bodylen 196876
956666650mS LVM(recorder): LVM Recorder 1086: EndPacketGroup: called - n_pkt: 28
956666650mS LVM(recorder): LVM Recorder 1086: Close: Clipping 2241 bytes from Bev
956666651mS LVM(audio): ~Audio1086: destructor called
956666652mS LVM(recorder): ~LVM Recorder 1086: destructor called



 
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I think you have to ask your BP for 5.0.89601(Private Build)

CQ40075

Upgrading EVM prompts can result in EVM not detecting silence correctly

5.0.8|SP_RELEASE_4Q09_5.0|4-Proven|5.0.89601

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
Upvote 0 Downvote
We have had something similar reported. However, our office has not yet got around to telling me when this happened so I can check it out with the logs.

As our system crashes every few days (a sticking point with our BP who has their fingers in their ears on this subject) I have wondered if it just happened to crash at the time the message was being recorded.

We have 5.0(8) with Embedded VM.
 
Upvote 0 Downvote
we have the private build on a couple of systems and it fixed the issue.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
 
Upvote 0 Downvote
I've been having problems too on 3 sites, and was told the private build would fix my problems, but I gave up and went to VM Pro before the customer(s) tossed us out.
 
Upvote 0 Downvote
Looks like 5.0.89601 is the only solution, is there anyway to get the patch without waiting for Avaya's support to send to us?
 
Upvote 0 Downvote
Ask your BP

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
Upvote 0 Downvote
I'm also waiting my BP to send me the private build, don't know why take so long... by any chance someone could send me the file? ddrib at hot mail dot com.

Cheers
 
Upvote 0 Downvote
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