Check your IP adresses. You should work with private IP adresses on you lan if it's not public adresses. You use public IP adresses in a class A subnet when your mask is configured to be on class b subnet. With your mask your IP address should be between 172.16.0.0 and 172.31.255.255. This is a problem relating to ELNK, becuase the ELNK often discard subnet information stored on the system when IP and subnet mismatch.
in the piolet software their is a page where you need the ip address of the box and the next hop (the sever unless your routed) without having the box in front of me i can't be any help finding it..your elan is up and happy. the app doesn't know who it needs to talk to.. are the ast's correct, and all your services running.. did the cp acquire the agent sets? your one field away from perfect
in the pilot software their is a page where you need the ip address of the box and the next hop (the sever unless your routed) without having the box in front of me i can't be any help finding it..your elan is up and happy. the app doesn't know who it needs to talk to.. are the ast's correct, and all your services running.. did the cp acquire the agent sets? your one field away from perfect
Do you still have Meridian Mail connected? Is this a new install?
Ok, what is the active IP address for the PBX, the Elnk?
I guess it's 172.16.0.0 That is the "Call Server" IP Address.
You have that cable, from the Ethernet adapter, plugged into a 3Com hub or something similar.
In the Config wizard, you assigned a static IP address to the server, off your Internal network. For example 10.10.10.25 (CLAN/TLAN). Then you assign a static IP address for the ELAN, let's say you use 172.16.0.10. You will NOT be entering this in the PBX. The PBX will pick this up when you boot Call Pilot up. Also in the Config wizard you put 172.16.0.0 as the "Call Server" Address, or possibly the Switch IP address.
I'm am not trying to sound goofy, but this is how my brain works---goofy. So I have to start at the beginning.
You renamed the Active ELNK address Call Pilot, but that is actually the IP address of the PBX, and you just renamed it Call Pilot (Please let me know if this was your intention). You don't enter the Call Pilot address in the PBX so the above is an assumption on my part.
Let's start here and see if we can't get this working. I haven't run into a call pilot I have not been able to get working.
It was my intention to Name it Call Pilot in the PBX so I would know what it is connecting to.
I decided to start over with the Call Pilot and reran the configuration Wiz for the entire process and it is now up and enabled, the acd sets are acquired as is the cdn. Now if I call my mailbox, 6245 from a phone with a known built mailbox it answers but gives no responses, the languages are installed but no voice answers. I guess I am step closer just not done yet.
i've had that problem before on a new install.. all i had to do was delete the languages and do a reinstall.. later that day i talked to nortel tech support and they said that was a know problem. wish the book said that..
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