Echo and Noise Issues on Voice Recording

[c0nverge]

Hi Friends

I have a very severe issue of echo and noise when i activate call recording option using voicemail pro in IPOffice 500 version 4.2.11 system
the noise only comes on external calls on analog lines , in internal calls the voice is perfect.
i had grounded the device and also tried changing the gain settings in the analog line options as well as in the extension settings but nothing seems to be working.

is there ne other setting that can help.

thanks

 

[Bas1234]

Have a look at this;

CQ39843

Voice quality lower on speakerphone when voice recording enabled on 5400 and 2400 phones

4.2.11|SP_RELEASE_2Q09_4.2|1-Not Required

So if you're using 54xx the upgrade to 4.2.14

___________________________________________
It works! Now if only I could remember what I did...
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[IPOfficeIreland]

set the LAN port on the vmpro server or contact store to Half Duplex and not auto

 

[IPOfficeIreland]

and if you are using IP phones set them to 100mb and don't leave on auto

 

[Bas1234]

TT, then also on the switch side he has to change it to 100mbFD. But never leave one side on Auto.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

that's correct Bas! Just testing you....

 

[Bas1234]

I know.. this is one of the most mistakes people make, done it myself once or twice.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

how's the new site coming along?

 

[c0nverge]

Thanks for the reply.
Im using a mixer of IP Phones on the site ie. 4625 and 5620.

 

[Bas1234]

@TheTaker, Still a waiting the votes on amriddle poll....

___________________________________________
It works! Now if only I could remember what I did...
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[TomMills]

HAHA, i havent been on there for a while, i totally forgot about it, and now im conflicted, which bas is the real bas?

the poll is unanimous, but im not sure i want to see those photos.......

0118999 88199 9119725..3

 

[c0nverge]

Bas1234 can you advice how to change it on the switch side

 

[mattKnight]

>can you advice how to change it on the switch side

Perhaps if you told us what sort of (data) switch it is, we might...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Westi]

the IPO is 100 half duplex no options to change it there

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tlpeter]

All IP Office LAN ports are 10/100Mbps auto-sensing. Operation varies as follows:

"· IP Office 500
This unit has 2 RJ45 Ethernet ports, marked as LAN and WAN. These form a full-duplex managed layer-3 switch.
Within the IP Office configuration, the physical LAN port is LAN1, the physical WAN port is LAN2."

"· IP460 V2
This unit has 8 RJ45 Ethernet ports marked as LAN 1 to 8. These form a full-duplex unmanaged layer-2 LAN switch.
Ports are auto-MDI/MDIX. Within the IP Office configuration the physical LAN ports are LAN1."

"· IP412
This unit has 2 RJ45 Ethernet ports marked as LAN 1 to 2. These form a half-duplex managed layer-3 switch. Both
ports are fixed MDI crossover ports. Within the IP Office configuration, physical port 1 is LAN1, physical port 2 is LAN2."

"· Small Office Edition
This unit has 4 RJ45 Ethernet ports marked LAN 1 to 4. These form a full-duplex unmanaged layer-2 switch. An
addition RJ45 Ethernet socket marked as WAN exists. With the LAN ports this acts as a managed layer-3 switch. Within
the IP Office configuration, the physical LAN ports are LAN1, the physical WAN port is LAN2."

"The LAN port LED's are used as follows:
· Green: On = connected, Flashing = Activity.
· Yellow: On = 100Mbps, Off = 10Mbps."

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

I must have stopped reading after the 100 half duplex of the 412
I could have sworn that the 406 is also half duplex

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

Tom, glad you've forgot it.
Now hope the rest does...

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

red dress or blue dress
some still remember

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tlpeter]

What about no dress
Just remember that the 412 is the only one that is half duplex

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

still in my PJ's playing with the kids while looking up here, so that is my excuse for this morning.
Usually I use that I am not awake yet but that doesn't work at noon any more, haha

Joe W.

FHandw., ACS

If you can't be good, be good at it!