hurricane2008
Technical User
Hi,
User is using ECC version 1.5 coupled with a plantronics bluetooth wireless headset.
Connected to gatekeeper ELU32 (ROF1375428/1 R6A) running firmware R7A.
The user complains about roughly a couple of times a month they're on a phone call and the speech sounds like it's underwater. User fixes the situation by either clicking on the ECC window or closing and restarting ECC.
They're using codec G.711.
Please let me know if there's any more information I can provide to help determine the fault fix.
I suspect we need to change the ELU32 for an IPLU as they're running software version TSW (BC13 SP3).
Cheers
User is using ECC version 1.5 coupled with a plantronics bluetooth wireless headset.
Connected to gatekeeper ELU32 (ROF1375428/1 R6A) running firmware R7A.
The user complains about roughly a couple of times a month they're on a phone call and the speech sounds like it's underwater. User fixes the situation by either clicking on the ECC window or closing and restarting ECC.
They're using codec G.711.
Please let me know if there's any more information I can provide to help determine the fault fix.
I suspect we need to change the ELU32 for an IPLU as they're running software version TSW (BC13 SP3).
Cheers