ECAS issue

[eseibert]

I'm receiving a message stating:
No call records for the day
List of Switches not having a Call Record in the last 24 hours: Crooks Road(2) ->7/20/2006 1:35:00 PM

I thought it might have been because I needed to archive. DId that and still receiving the message. Any thoughts? I have another switch that is connected via DCS and that one is rating calls....I'm puzzled.

 

[phoneguy55]

busy and release the cdr link.

 

[eseibert]

I busy/rel the cdr link. Do I need to reprocess the call records?

 

[phoneguy55]

I don't think so. I never do. Any time I have a network outage, I need to busy and release the cdr link of the remote sight.

 

[eseibert]

I did that, but don't think it is processing call records. Does it usually take right off after you busy/rel or does it take some time?

 

[phoneguy55]

I usually wait until the next day (at least a few hours) to start seeing records.

 

[eseibert]

I will do that. I'm at a loss if this doesn't correct it. When I look at the call processing status window, call collection is enabled as well as rating, enabled. Thanks for your suggestions.

 

[VoiceGuy]

When you exceed the number of licensed extensions in eCAS it will stop processing calls. I had this happen a few month ago. We were able to remove several unused extensions in eCAS and restart call processing. Good luck

 

[eseibert]

I've had that happen before as well, but one of my switches is still collecting and rating calls....the other is not. I'm puzzled. I looked at the alarms to see if there are any and I don't see any.

 

[VoiceGuy]

Are you using Reliable session protocol? If so you can monitor and reset the RSP on your eCAS server. You will find this under programs>Avaya>Reliable Session Protocol Manager

 

[eseibert]

I tried that. How long before I should see the date/time change to show me that it is processing calls. What is strange is that one of my systems is collecting, the other is not.

 

[VoiceGuy]

I usually see "Switch XSession Message)Processing Message Typeata" within a few minutes after I stop and start the RSP service.