EC500 set up 1

[starchild7]

I am trying to set up s button on a 6408D+ so that I can progamm a button to send calls to a cell phone. I have ec500 license. I have the old G3 version 11 were I type command "cha xmobile config-
Can some please show me how to do this? Or is there another way?

 

[manfmmd]

you'll need to test it from a different phone besides your cell and your extension. When you call from your cell phone, the system thinks that you are calling yourself and therefore will go to coverage.

 

[starchild7]

I had someone else call with thier cell phone and it goes to VM.

 

[manfmmd]

Here is how I am set up, my cell is an LD call from this PBX.

[b]display station 2432[/b]

           STATION

Extension: 2432                            Lock Messages? n          BCC: 0
     Type: XMOBILE                         Security Code:             TN: 1
                                         Coverage Path 1:            COR: 1
     Name: test                          Coverage Path 2:            COS: 1
                                         Hunt-to Station:

STATION OPTIONS

            XMOBILE Type: EC500                      Message Lamp Ext: 2432
          Display Module? y                      Message Waiting Type: ICON
        Display Language: english                   Length of Display: 12x3
    Mobility Trunk Group: ars                           Calls Allowed: all
       Configuration Set: 1

 CELL PHONE NUMBER MAPPING
             Dial Prefix:
       Cell Phone Number: 1##########
            Mapping Mode: both

                                     STATION
FEATURE OPTIONS
           LWC Reception: msa-spe
          LWC Activation? y
  LWC Log External Calls? n
             CDR Privacy? n                               Data Restriction? n
                                                   Call Waiting Indication? y
                                              Att. Call Waiting Indication? y
   Bridged Call Alerting? y                      Distinctive Audible Alert? y
        Switchhook Flash? y

                                     Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed
         Multimedia Mode: basic                    Audible Message Waiting? n


                                                 Coverage After Forwarding? s


  Emergency Location Ext: 2432

                                     STATION


ABBREVIATED DIALING
     List1:                    List2:                    List3:

HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3):
                                                      Dial Code:

     Line Appearance: brdg-appr  Btn:1  Ext:2324

[b]status station 2432[/b]

                              GENERAL STATUS
     Administered Type: XMOBILE            Service State: in-service/on-hook
        Connected Type: N/A              Download Status: not-applicable
             Extension: 2432               SAC Activated? no
                  Port:                 User Cntrl Restr: none
           Call Parked? no             Group Cntrl Restr: none
      Ring Cut Off Act? no            CF Destination Ext:
Active Coverage Option: 1


       Message Waiting:
   Connected Ports:

                                           EC500 Status: [b]enabled[/b]
              ACD STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
   /       /       /       /       /           HOSPITALITY STATUS
   /       /       /       /       /        Awaken at:
   /       /       /       /       /         User DND: not activated
   /       /       /       /       /        Group DND: not activated
  On ACD Call? no   Occupancy: 0.0        Room Status: non-guest room

[b]display cor 1[/b]
                              CLASS OF RESTRICTION

               COR Number: 1
          COR Description: UNRESTRICTED STATIONS

                      FRL: 7                                APLT? y
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive


                              CLASS OF RESTRICTION

                     MF Incoming Call Trace? n
               Brazil Collect Call Blocking? n
                     Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
                     Remote Logout of Agent? n


                           Station Lock COR: 1

[b]display cos[/b]

                                CLASS OF SERVICE

                                0  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15

 Auto Callback                  n  y  y  n  y  n  y  n  y  n  y  n  y  n  y  y
 Call Fwd-All Calls             n  y  y  y  y  y  n  y  y  n  n  y  y  n  n  y
 Data Privacy                   n  y  n  n  n  y  y  y  y  n  n  n  n  y  y  y
 Priority Calling               n  y  n  n  n  n  n  n  n  y  y  y  y  y  y  y
 Console Permissions            n  y  n  n  n  n  n  n  n  n  n  n  n  n  n  y
 Off-hook Alert                 n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  y
 Client Room                    n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  y
 Restrict Call Fwd-Off Net      y  n  n  y  y  y  y  y  y  y  y  y  y  y  y  n
 Call Forwarding Busy/DA        n  n  n  n  n  y  n  n  n  n  n  n  n  n  n  y
 Personal Station Access (PSA)  n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  n
 Extended Forwarding All        n  n  n  n  n  y  n  n  n  n  n  n  n  n  n  n
 Extended Forwarding B/DA       n  n  n  n  n  y  n  n  n  n  n  n  n  n  n  n
 Trk-to-Trk Transfer Override   n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  y
 QSIG Call Offer Originations   n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  n

[b]list trace station 2432[/b]

16:27:09     dial 91#####
16:27:09     term trunk-group 6    cid 0x173
16:27:09     dial 91##########
16:27:09     route-pattern  39 preference 1  cid 0x173
16:27:09     seize trunk-group 6 member 3  cid 0x173
16:27:09     Setup digits 81##########
16:27:09     Calling Number & Name ########## NO-CPName
16:27:09     Proceed trunk-group 6 member 3  cid 0x173
16:27:18 TRACE COMPLETE station 2432  cid 0x173         

I am taking this call out my LD trunk, hence the change from "9" to "8" on the setup digits.  Yours should stay "9#######".

Please look over my settings and the make any necessary changes. On the station only your cell number should be in the CellPhone Number field, NO leading 9. Then post a "list trace station 4099" while attempting a call and be sure to bracket it with the code tags. We'll go from there if it's still not working.

 

[starchild7]

i CALLED MY STAION 4114 FROM SOMEONES CELL AND THIS IS THE LIST TRACE. yOU ARE CALLING FROM THE XMOBILE STATION AND i DONT KNOW HOW TO DO THAT. i DONT KNOW HOW TO CALL FROM STA 4099 CUS ITS VIRTUAL. aLL i WANT MY OFFICE STA 4114 TO SEND ALL CALLS TO MY CELL

14:59:52 Calling party trunk-group 1 member 1 cid 0x190
14:59:52 Calling Number & Name 9493951486 NO-CPName
14:59:52 dial 4114
14:59:52 ring station 4114 cid 0x190
15:00:13 no answer station 4114 cid 0x190
15:00:13 coverage-path 99 point 1 cid 0x190
15:00:13 active station 7996 cid 0x190
15:00:18 idle trunk-group 1 member 1 cid 0x190

 

[manfmmd]

All of the information above should get you where you need to be. I have helped as much as I can, sans dialing into your system and configuring/troubleshooting it myself.

In your original post you wanted to implement ec500, not call-forwarding off-net. I've spent 6 days on this and I'm afraid that I am done here. :-( Sorry.

If someone else wants to take a stab at this, feel free.

 

[cpieper]

did you ever get this working then?
I'm also trying to setup EC500 on a system at release R011x.02

I'm getting error when user is trying to activate EC500. First denial event I was getting was: #1642 which states that station off-hook-alert feature activation No off hook alert timeout. So I changed the Station COS to allow: off-hook alert.

Now getting denial event 1712: station originated off-hook-alert feature activation but no off-hook-alert timeout interval is administered. When I look at System-parameter features on Page 3: time before off-hook alert: set to 10.

when looking at your set up for xmobile station and station don't see that you are using COS with off-hook alert. Not sure what I'm doing wrong. followed manual that was attached for EC500 Release 4 but no guidelines what I need to do to allow user to get logged in properly on this release.

 

[rgtrgt]

what i did was add an abrvd button to enable ec500 & a button to disable it. you can do it as a sys abb, pers abb, or an autodial, i set it as an autodial, i put the FAC to enable followed by my station number.

 

[gblucas]

I have this setup, and I have just an EC500 button on my phone. When I press the button, it enables the function. All my calls ring to my cell. When the light is not on, then the phone functions normally.

I am using a G3 V11.3, using the XMobile station. This is setup completely different under version 12 and 13 (CM2 and CM3).

gblucas3

 

[cpieper]

FYI I was able to resolve the denial events. Ended up I didn't have a security code entered on the original Station's setup. Had security code on Xmobile station but not on Main Station--didn't see in manual where security code was needed on the main digital station.

I have EC500 working now.

 

[starchild7]

I have enabled it on my desk station and the virtual xmobile station. I have allowed off hook alert and still no dice. I cant imagine what Im missing?