EC500 call blocking

[TykeUK]

Hi - I know you can use vector, vdn and ICHT programming to block incoming nuisance callers but when a call is non ACD and to a direct dial number this doesn't work. I'm sure in the past I have used the EC500 method but I haven't looked at it for years and can't for the life of me see where I am going wrong! I must be missing something simple but can't think what. I have been testing with a spare mobile number but can't get the calls blocked - can anyone see what's wrong??

Current config...

COR Number: 14
COR Description: Blocked Incoming Calls

FRL: 0 APLT? y
Can Be Service Observed? y Calling Party Restriction: origination
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? y
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
----------------------------------------------------------------------------------

Extension: 2006 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: X Coverage Path 1: COR: 14
Name: Block Call Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 2006
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english

Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n
Remote Office Phone? n

----------------------------------------------------------------------------------------
Station Application Dial CC Phone Number Trunk Config Dual
Extension Prefix Selection Set Mode
2006 CSP 1 - 7709568426 ars 5


Station Appl Call Mapping Calls Bridged Location
Extension Name Limit Mode Allowed Calls
2006 CSP 2 origination none none

-----------------------------------------------------------------------------------------

CONFIGURATION SET: 5

Configuration Set Description: TEST
Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? n
Fast Connect on Origination? n
Post Connect Dialing Options: out-of-band
Cellular Voice Mail Detection: none
Barge-in Tone? y
Calling Number Verification? y
Call Appearance Selection for Origination: primary-first
Confirmed Answer? n

Use Shared Voice Connections for Second Call Answered? n
Use Shared Voice Connections for Second Call Initiated? n
----------------------------------------------------------------------------------------
Any help would be appreciated.

Thanks

 

[TykeUK]

To make this even more frustrating, on the odd occasion I do get blocked... but it's on a very rare occasion which has confused me even more!

time data
13:30:18 active station 2006 cid 0x1728
13:30:18 dial 6256
13:30:18 denial event 1732: Caller COR Restricted D1=0x8af6 D2=0x8af6
13:30:18 dial 6256
13:30:18 term station 2006 cid 0x1728
13:30:18 idle station 2006 cid 0x1728

 

[montyzummer]

you need to create a station , the below example says admin without hardware but a ip station with no phone plugged in also works , this is a copy and paste from avaya support , but i have it working on my switch.

Solution

Step 1: Add an AWOH station (Administered Without Hardware Extension) with EC500 like this example:



display station 79698 Page 1 of 5

STATION



Extension: 79698 Lock Messages? n BCC: 0

Type: 6408D+ Security Code: TN: 1

Port: X Coverage Path 1: COR: 19

Name: callblock example Coverage Path 2: COS: 1

Hunt-to Station:

STATION OPTIONS

Time of Day Lock Table:

Loss Group: 2 Personalized Ringing Pattern: 1

Data Module? n Message Lamp Ext: 79698

Speakerphone: 2-way Mute Button Enabled? y

Display Language: english



Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? n

Remote Office Phone? n



display station 79698 Page 2 of 5

STATION

FEATURE OPTIONS

LWC Reception: spe Auto Select Any Idle Appearance? n

LWC Activation? y Coverage Msg Retrieval? y

LWC Log External Calls? n Auto Answer: none

CDR Privacy? n Data Restriction? n

Redirect Notification? y Idle Appearance Preference? n

Per Button Ring Control? n Bridged Idle Line Preference? n

Bridged Call Alerting? n Restrict Last Appearance? y

Active Station Ringing: single



H.320 Conversion? n Per Station CPN - Send Calling Number?

Service Link Mode: as-needed EC500 State: enabled

Multimedia Mode: basic Audible Message Waiting? n

MWI Served User Type: Display Client Redirection? n

AUDIX Name: Select Last Used Appearance? n

Coverage After Forwarding? s

Automatic Moves: no Multimedia Early Answer? n

Direct IP-IP Audio Connections? y

Emergency Location Ext: 79698 IP Audio Hairpinning? n





display station 79698 Page 3 of 5

STATION



Conf/Trans on Primary Appearance? n

Bridged Appearance Origination Restriction? n



ENHANCED CALL FORWARDING

Forwarded Destination Active

Unconditional For Internal Calls To: n

External Calls To: n

Busy For Internal Calls To: n

External Calls To: n

No Reply For Internal Calls To: n

External Calls To: n



SAC/CF Override: n



display station 79698 Page 4 of 5

STATION

SITE DATA

Room: Headset? n

Jack: Speaker? n

Cable: Mounting: d

Floor: Cord Length: 0

Building: Set Color:



ABBREVIATED DIALING

List1: List2: List3:





BUTTON ASSIGNMENTS

1: call-appr 5:

2: call-appr 6:

3: call-appr 7:

4: ec500 Timer? n 8:





Step 2: Configure the Class of Restriction used by the station this way:



display cor 19 Page 1 of 23

CLASS OF RESTRICTION



COR Number: 19

COR Description: No Call Priv



FRL: 0 APLT? y

Can Be Service Observed? n Calling Party Restriction: origination

Can Be A Service Observer? n Called Party Restriction: termination

Time of Day Chart: 1 Forced Entry of Account Codes? n

Priority Queuing? n Direct Agent Calling? n

Restriction Override: all Facility Access Trunk Test? n

Restricted Call List? n Can Change Coverage? n



Access to MCT? y Fully Restricted Service? n

Group II Category For MFC: 7 Hear VDN of Origin Annc.? n

Send ANI for MFE? n Add/Remove Agent Skills? n

MF ANI Prefix: Automatic Charge Display? n

Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n

Can Be Picked Up By Directed Call Pickup? n

Can Use Directed Call Pickup? n

Group Controlled Restriction: inactive



display cor 19 Page 4 of 23

CLASS OF RESTRICTION



CALLING PERMISSION (Enter "y" to grant permission to call specified COR)



0? n 15? n 30? n 44? n 58? n 72? n 86? n

1? n 16? n 31? n 45? n 59? n 73? n 87? n

2? n 17? n 32? n 46? n 60? n 74? n 88? n

3? n 18? n 33? n 47? n 61? n 75? n 89? n

4? n 19? y 34? n 48? n 62? n 76? n 90? n

5? n 20? n 35? n 49? n 63? n 77? n 91? n

6? n 21? n 36? n 50? n 64? n 78? n 92? n

7? n 22? n 37? n 51? n 65? n 79? n 93? n

8? n 23? n 38? n 52? n 66? n 80? n 94? n

9? n 24? n 39? n 53? n 67? n 81? n 95? n

10? n 25? n 40? n 54? n 68? n 82? n 96? n

11? n 26? n 41? n 55? n 69? n 83? n 97? n

12? n 27? n 42? n 56? n 70? n 84? n 98? n

13? n 28? n 43? n 57? n 71? n 85? n 99? n

14? n 29? n

etc...



Step 3: Modify an xmobile configuration-set this way



change xmobile configuration-set 1 Page 1 of 1



CONFIGURATION SET: 1



Configuration Set Description: EC500 Block

Calling Number Style: network

CDR for Origination: phone-number

CDR for Calls to EC500 Destination? y

Fast Connect on Origination? n

Post Connect Dialing Options: dtmf

Cellular Voice Mail Detection: none

Barge-in Tone? n

Calling Number Verification? n

Call Appearance Selection for Origination: primary-first

Confirmed Answer? n



The Calling Number Verification field needs to be set to "n" if the incoming call SETUP from the PSTN ISDN trunks has:



screening: user provided not screened



If field Calling Number Verification is left as "y" then the EC500 feature will not consider Calling Party Numbers received with "user provided not screened" as viable candidates for EC500 (as they were not screened by the PSTN) so the EC500 feature will not kick in an the call will not be blocked as expected.





Step 4: Add a mapping between the AWOH station from step 1 and the Calling Party Number that we desire to block. Example for blocking calls from 6131234567:



list off-pbx-telephone station-mapping



STATION TO OFF-PBX TELEPHONE MAPPING



Station Appl CC Phone Number Config Trunk Mapping Calls

Extension Set Select Mode Allowed



...

79698 EC500 6131234567 1 / ars both all





Step 5: Tes



APSS (SME)
ACSS (SME)
ACIS (UC)

 

[TykeUK]

Thanks Monty - it was "Calling Number Verification? n" that was the issue. Mine was set to "y"

All good now